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Author Topic: Can't remove MC11  (Read 5272 times)

Mark Stega

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Can't remove MC11
« on: July 31, 2014, 01:31:26 pm »
Windows 8.1/64 bit

Attempting to remove MC11 after installing MC19. Uninstall presents the dialog with the choices to remove registry entries & library files. Upon picking "Uninstall" I get a popup with an uninformative "Windows host process (Rundll32) has stopped working". All I can really do at that point is close the program.

Details of the error: Unhandled exception at 0x10003902 (JRMediaUninstall.dll) in rundll32.exe: 0xC0000005: Access violation reading location 0x00000000.
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BryanC

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Re: Can't remove MC11
« Reply #1 on: August 25, 2014, 01:07:23 am »
Shut down MC19 and run MC11 one last time before you try to uninstall.
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Mark Stega

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Re: Can't remove MC11
« Reply #2 on: August 30, 2014, 06:55:23 am »
That worked; Thanks...
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