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[Soshanna]

I've had MC for quite sometime now.  Everything was working fine and then I had to transfer over everything on a different computer, which actually went fairly smooth (or so I thought)  I had saved my library settings and all my files were there after the re-install of the current version 19.0.161.

Audio works great, no problems there.  Music files are perfect, all the artwork is there.  It's when I try and play a video, I am getting a black screen...but the sound is there.  I am not real familiar with all these settings, so I didn't want to mess around with too much and make it worse.  Please help, thank you.


I am using Vista

[astromo]

Well that's not good.

Even though this guide notes that playback quality issues are outside it's scope, it's still worth being across it:
http://wiki.jriver.com/index.php/Troubleshooting_Guide

I'm guessing but this step may (way outside chance) help from the point of view of ruling something seriously weird:
http://wiki.jriver.com/index.php/Troubleshooting_Guide#Disable_Plugins_and_Special_Skins

This advice is generically applicable (I would think):
http://wiki.jriver.com/index.php/Troubleshooting_Guide#Next_Steps
because it gives people (not me) with sufficient know how to peer into your problem's details. Also including the logs mentioned here:
http://wiki.jriver.com/index.php/Troubleshooting_Guide#System_Requirements
can often help and it doesn't hurt to include them. Certainly saves typing out all your hardware detail.

There's this further stuff as well:
http://wiki.jriver.com/index.php/Troubleshooting_Solutions
http://wiki.jriver.com/index.php/Troubleshooting_Video_Options

As a stab at one possibility, do you have the latest video drivers installed for your hardware on the new PC? I've had good mileage out of the Intel utility:
http://www.intel.com/p/en_US/support/detect
The other option is the OEM support. Word of caution though. Set up a restore point before going down that path, just in case something daft happens.

Hope you get it fixed soon.

[Soshanna]

Well that's not good.

As a stab at one possibility, do you have the latest video drivers installed for your hardware on the new PC? I've had good mileage out of the Intel utility:
http://www.intel.com/p/en_US/support/detect

Hope you get it fixed soon.

Thank you so much astromo for all your suggestions, and I tried them all.     But as it turned out after running that Intel tool you suggested, it was the video drivers.  The computer I transferred all my files to wasn't new (but not that old) and didn't have all its drivers up to date.  I don't think I would have even thought of that, so I appreciate your help.  Thanks again.