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Author Topic: Upgrade 20 Problem  (Read 1653 times)

TsoiSSDerek

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Upgrade 20 Problem
« on: August 23, 2014, 10:27:08 pm »

It was confirmed that version 20 was successfully upgraded in my PC. When I use it, it is still JRiver 19. Whar's wrong? Hoe can I fix it? Thx!
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pahunt

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Re: Upgrade 20 Problem
« Reply #1 on: August 24, 2014, 02:20:01 am »

Installing version 20 does not remove version 19 and so the likeliest explanation for your problem is that you're still using the shortcut for version 19. In the Start menu you will find a shortcut for version 20, so use that one instead.

TsoiSSDerek

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Re: Upgrade 20 Problem
« Reply #2 on: August 24, 2014, 04:49:27 am »

Installing version 20 does not remove version 19 and so the likeliest explanation for your problem is that you're still using the shortcut for version 19. In the Start menu you will find a shortcut for version 20, so use that one instead.

Thx! I checked in control panel. There is only version 19 record, no 20 record. When I play my music, the screen is still JRiver Music Center 19. I expected it was not properly upgraded. BTW, I am using Win 8.1. Is it the problem?
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pahunt

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Re: Upgrade 20 Problem
« Reply #3 on: August 24, 2014, 05:16:11 am »

As you're not seeing version 20 in the list of installed programs I suggest you download the latest version from the post at the top of this board and install it again.

TsoiSSDerek

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Re: Upgrade 20 Problem
« Reply #4 on: August 24, 2014, 05:30:23 am »

Thx! I checked in control panel. There is only version 19 record, no 20 record. When I play my music, the screen is still JRiver Music Center 19. I expected it was not properly upgraded. BTW, I am using Win 8.1. Is it the problem?
Fixed by download again. Thx!
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