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[bjonz]

I would like to delete and reload MJ 7.2.  What program do I need to read my registration code?  If I uninstall can I just redownload and then verify my registration?

[KingSparta]

>>I would like to delete and reload MJ 7.2.
why not just uninstall it?

>>What program do I need to read my registration code?
What?

>>If I uninstall can I just redownload and then verify my registration?
What?

Why Not Just Uninstall Using "Add & Remove Programs" In Windows

then re-download or re-install

And A better Question Would be Why Do you want to do all this?

[Doof]

Help -> Backup License

Make sure to save it somewhere besides the MJ folder. Preferably in a few different locations, including a floppy disk.

[Doof]

He's having problems with MJ importing files and then not being able to find them.

You could also try to create a new database using the Library Manager.

But I would still highly highly highly recommend backing your license anyway.

Trust me.

[KingSparta]

i was wondering what he was talking about.

he may have some messed up data base files

[bjonz]

Let me clarify.  After purchasing MJ 7.2 it refused to play any files.  Each time I start the program it takes me to the startup window to search for music files. After files are imported it refuses to play any files i get a window that says MJ could not locate these files in the library.  I would like to un-install and re-install to see if that would fix it.  I am open to suggestions,  This is frustarting.  The program has not worked well since i first downloaded it. I assume that after I uninstall I will need to restore my license.  When Itry to open the .rrg file with my license, windows asks me what program I would like to use to do this.  So far notepad has given the best results but there is still some unclear text in the resulting document and I am reticent to un-install if i won't be able to restore my license.

[Doof]

After you reinstall it, just go to Help -> Restore License

It will then ask you where the .rrg file is located.


Can you post a sample pathname of one of your files?

(ie C:\My Music\Metallica\Ride The Lightning\Metallica - Fade to Black.mp3)

Is this happening with all of your files?

[bjonz]

Here is a sample path:
C:\Documents and Settings\Brian\My Documents\My Music\Alice in Chains\Sap

Yes none of my files will play.

[Doof]

What about the filename?
What format, etc?

[bjonz]

Sorry
C:\Documents and Settings\Brian\My Documents\My Music\Alice in Chains\Sap\02Got Me Wrong.wma

[KingSparta]

DID YOU TRY

File, Library, Update library, [X] Remove Delete, Update

Then Re-Import

[JimH]

The WMA files could be encrypted.  Can you play one if you drag it from Windows Explorer onto the lower left window of MJ?

[bjonz]

I don't understand it, but i uninstalled and re-installed and now it works ok. go figure.  I hope it keeps working. Thanks for the help.