INTERACT FORUM

Please login or register.

Login with username, password and session length
Advanced search  
Pages: [1]   Go Down

Author Topic: licensing problem  (Read 3700 times)

hols

  • Recent member
  • *
  • Posts: 7
licensing problem
« on: December 26, 2014, 02:07:33 am »
I have 3 computers 2 with MC20 and 1 with MC19 all finnished 30days trial period and stopped using MC. I have purchased MC20 today and have no problem registering for the 2 computers with MC20. But when I used the installation key to the MC19 it does not work. I keyed in the registration code it says licence successfully installed but the MC19 could not start. I tried again keying in the registration code and the same thing happens . I then received 2 emails saying that I have used 2 installs but actually after using these 2 installs I still cannot make the MC19 work. I read it carefully in the purchase page that it says   "You can re-license your old version on our Restore Page" I just wonder how to do do that? By entering the registration code to the restore page again then I continue to lose restores but I still cannot license my MC19. Thanks.
Logged

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 72439
  • Where did I put my teeth?
Re: licensing problem
« Reply #1 on: December 26, 2014, 07:55:47 am »
Just install MC20 on the others, then use the Install Key to license them.

http://wiki.jriver.com/index.php/Restoring_a_License
Logged

ravanello

  • Recent member
  • *
  • Posts: 6
Re: licensing problem
« Reply #2 on: December 30, 2014, 01:59:56 am »
Hi.
I bought Pc with installed MC version 19. I used half a year this version. When I saw that a new version 20 tried to install but I didn't know that each version has other license.

Now I cancelled version 20 but when I start the program (version 19) appears window (verion trial -30 days) and ask me number license.
I don't have this number because person from whom I bought Pc is not available.

In this moment MC19 didn't work.

Where can I find my license number to use MC19?
Logged

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 72439
  • Where did I put my teeth?
Re: licensing problem
« Reply #3 on: December 30, 2014, 02:03:43 am »
Uninstall MC20.  Reinstall MC19 if needed.  Links are in the "Old Vesions" topic on our wiki.
Logged

ravanello

  • Recent member
  • *
  • Posts: 6
Re: licensing problem
« Reply #4 on: December 30, 2014, 02:52:26 am »
I did it.
But I have window with "Trial Period Ended"
Logged

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 72439
  • Where did I put my teeth?
Re: licensing problem
« Reply #5 on: December 30, 2014, 02:54:50 am »
Logged

ravanello

  • Recent member
  • *
  • Posts: 6
Re: licensing problem
« Reply #6 on: December 30, 2014, 03:03:33 am »
 I don't have "Registration Code" and I don't know e-mail adress of the man who bought the program.

Is there another solutions ?
Logged

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 72439
  • Where did I put my teeth?
Re: licensing problem
« Reply #7 on: December 30, 2014, 03:13:59 am »
You will need to purchase a license. 
Logged

ravanello

  • Recent member
  • *
  • Posts: 6
Re: licensing problem
« Reply #8 on: January 14, 2015, 12:34:04 pm »
If I buy and install version 20 , jriver keep all seetings version 19 (previously installed)-  Libraries ecc  ?
Logged

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 72439
  • Where did I put my teeth?
Re: licensing problem
« Reply #9 on: January 14, 2015, 01:01:03 pm »
MC20 will find your MC19 library and settings.
Logged

ravanello

  • Recent member
  • *
  • Posts: 6
Re: licensing problem
« Reply #10 on: January 24, 2015, 02:28:24 am »
I bought and install JRiver. On the download website is written that the version 20 but when I installed I saw that the version 19. On this Pc earlier was installed version 19
Logged

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 72439
  • Where did I put my teeth?
Re: licensing problem
« Reply #11 on: January 24, 2015, 07:48:16 am »
Please download from the download page, install, restore your license if needed, and purchase from the Help menu of the program.  Thanks.


Logged
Pages: [1]   Go Up
« previous next »