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Author Topic: Random crashes every day or two.  (Read 910 times)

addytvb

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Random crashes every day or two.
« on: April 02, 2015, 03:21:00 pm »

Long time JRiver user here -- been using version 17 - 20 and enjoying it.  My current version is 20.0.87, running on windows 7 SP1 pro.

Recently, since version 19, i am experiencing random crashes every day or two. I've followed suggestions here: http://wiki.jriver.com/index.php/Troubleshooting_Guide, and below is an example crash:

105530231: 8540: Sharing Plugins: JRWebService::Process: Finish (2450 ms)
105530262: 8540: Sharing Plugins: VHTTPMessage::Write: Wrote 173 bytes
105530277: 8540: Sharing Plugins: CHTTPRequestMessage::ReadPreamble: Failed to read rest of first line
105530293: 8540: Sharing Plugins: CHTTPListenerWorker::HandleRequest: Failed to read request
105530324: 8540: Sharing Plugins: VHTTPMessage::Write: Wrote 0 bytes
105530340: 8540: Sharing Plugins: CHTTPListenerWorker::HandleConnection: Finish (2808 ms)
133689191: 7860: General: TopLevelExceptionFilter: Unhandled exception -- program crashing
133689191: 7860: General: TopLevelExceptionFilter: Message: 275, wParam: 6000, lParam: 0
101391181: 12028: General: JRWebApp::Destroy: Start
101391181: 12028: General: JRWebApp::Destroy: Finish (0 ms)
101391181: 12028: General: JRWebApp::Run: Finish (101391150 ms)
101391181: 12028: General: JRWebApp::ExitInstance: Start
101391181: 12028: General: JRWebApp::ExitInstance: Stopping web engine
101391196: 12028: General: JRWebApp::ExitInstance: Stopping callback server
101391196: 12028: General: JRWebApp::ExitInstance: Stopping interface server
101391196: 12028: General: JRIpcServerThreaded::ServerStop: Start
101391196: 12028: General: JRIpcServerThreaded::ServerStop: Canceling thread
101391196: 12028: General: JRIpcServerThreaded::ServerStop: Canceling pending run
101391196: 12028: General: JRIpcServerThreaded::ServerStop: Stopping thread
101391196: 5608: General: JRIpcServerThreaded::Thread: Thread finishing (cancel: 1; errors: 1)
101391196: 5608: General: JRIpcServerThreaded::Thread: Finish (101391180 ms)
101391212: 12028: General: JRIpcServerThreaded::ServerStop: Canceling response threads
101391212: 12028: General: JRIpcServerThreaded::ServerStop: Deleting response threads
101391212: 12028: General: JRIpcServerThreaded::ServerStop: Closing notification window
101391212: 12028: General: JRIpcServerThreaded::ServerStop: Finish (16 ms)
101391212: 12028: General: JRWebApp::ExitInstance: Finishing

I have enabled logging for a few days now and have seen similar message at TopLevelExceptionFilter, with different message and lparam/wparam. I cannot reproduce the crash deterministically, as the crash happens at random times, not during music playback or anything. (I need it running all the time as I use it as media server to serve another computer, and DLNA video to my TV).

I have been running the same configuration for a few years without issues and i haven't changed any hardware on my PC. I am half suspecting there's some hardware stability issue, but all my other software are behaving fine.

Any suggestion on what to do next?
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Hendrik

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Re: Random crashes every day or two.
« Reply #1 on: April 02, 2015, 03:43:45 pm »

Please post the full log zip after a crash, as produced by the Report a Problem button. It contains extra info that may help us identify the cause.
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~ nevcairiel
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addytvb

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Re: Random crashes every day or two.
« Reply #2 on: April 02, 2015, 05:32:27 pm »

Thanks. See the full log (zipped) here: https://drive.google.com/file/d/0B1ETfLcV5grTNW1BWmJ0TU5NaE0/view?usp=sharing  (too big to attach)
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