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[Geekspeak]

I am trying to sync my Id with my main server as a handheld. I have just over 1 TB of music. 75% has sync'd, but my jriver on my server keeps crashing and won't finish the sync. Any suggestions?

[bob]

I am trying to sync my ID with my main server as a handheld. I have just over 1 TB of music. 75% has sync'd, but my jriver on my server keeps crashing and won't finish the sync. Any suggestions?

That's a big sync.
You are not converting format I assume.
Can you send a log?

[Geekspeak]

Sure. Where are the logs located? Where should I send them?

[bob]

Sure. Where are the logs located? Where should I send them?

Turn on logging under the Help Menu.
When it's crashed, the next time you startup MC you can go back into logging and do "report problem"

[Geekspeak]

ok. I have a log. how do I get it to you?

[bob]

ok. I have a log. how do I get it to you?

The report problem function emails the log.
It will be the Previous log if you've started MC.
If they are too big put them in a dropbox or something similar and PM me a link.

[Geekspeak]

I am on my second id. The first one was buggy, so I got a new one. I paid extra for a 2TB internal drive, but no one on this support line can tell me how to get my library on it (handheld sync-FAIL, map drive-FAIL).

It appears that this 'ID' concept is just that...a concept....and a way to suck $400 out of my pocket

Let me know when you get it to work...meanwhile I will try to get a refund...

[JimH]

Send it back.