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Author Topic: Need Help with ICE.TCP Plus Print Screen  (Read 2391 times)

cort631

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Need Help with ICE.TCP Plus Print Screen
« on: July 13, 2004, 01:42:28 pm »
I have a customer running ICE.TCP Plus on Windows XP Pro. They print fine in windows. When they try to do the print screen option FILE>Print Screen it only prints garbage characters.  We have tried to reinstall the program with the same problem. We have also verified that the printer driver is correct. Any help would be great.
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Bob

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Need Help with ICE.TCP Plus Print Screen
« Reply #1 on: July 13, 2004, 02:13:09 pm »
What version of PLUS are they using (build number)?

What kind of printer?

Is the printer attached directly to their computer? Did they try direct print?
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cort631

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Need Help with ICE.TCP Plus Print Screen
« Reply #2 on: July 13, 2004, 03:38:27 pm »
Sorry they are using  build 21 version 7.10a/32. The printer is a hp laser jet 2100  (i think).  They are printing to a HP jet direct.
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Bob

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Need Help with ICE.TCP Plus Print Screen
« Reply #3 on: July 15, 2004, 09:43:59 am »
See this thread:
http://yabb.jriver.com/ice/index.php?board=7;action=display;threadid=157

The update to build 24 may solve your problem. Contact sales for an updated CD. 612-677-8200
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cssincwi

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Re:Need Help with ICE.TCP Plus Print Screen
« Reply #4 on: January 10, 2006, 12:59:49 pm »
Try selecting File, print setup, raster printing
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