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[rolster]

I have a user connecting to our Unix host using Telnet pro,  from a remote location in another country.  When they login, and then are idle for 5 minutes or more, the connection drops.  They have a broadband internet connection and are connecting over it to our server.  Their internet connection is not dropping.  Any insight would be appreciated.  Thanks.

[Bob]

A search here would show that this is a common problem. It's often due to cable/dsl routers, nats, ISP's etc timing out idle connections.

Do a search for "keepalives" in the PRO forum for the last 300 days and you'll find the solution. If they have a recent version the option in PRO already exists, if not they can purchase an update.