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Author Topic: PayPal Payment Problem - Help  (Read 2220 times)

Mattylou1023

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PayPal Payment Problem - Help
« on: September 10, 2015, 08:14:43 pm »
I just paid for my Windows version upgrade with PayPal  but JRiver is not recognizing it. Help.
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JimH

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Re: PayPal Payment Problem - Help
« Reply #1 on: September 10, 2015, 08:17:35 pm »
Please try this:
http://wiki.jriver.com/index.php/Paypal

More details about what you purchased might help.
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Mattylou1023

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Re: PayPal Payment Problem - Help
« Reply #2 on: September 10, 2015, 08:21:13 pm »
Tried this and provided the PayPal transaction id but got this response:

We could not authenticate your transaction.

Please try later at JRiver's PayPal support page. You will need your PayPal Transaction ID.

Please visit Interact for technical support.
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JimH

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Re: PayPal Payment Problem - Help
« Reply #3 on: September 10, 2015, 09:33:05 pm »
Your Paypal purchase probably wasn't finished and you probably weren't charged.  We'll check it tomorrow and let you know.
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Mattylou1023

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Re: PayPal Payment Problem - Help
« Reply #4 on: September 10, 2015, 09:35:09 pm »
Ok Jim -- Thanks very much.
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Deanna

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Re: PayPal Payment Problem - Help
« Reply #5 on: September 11, 2015, 09:55:23 am »
We will send you a new license via email.
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