Hi,
I'm new to JRiver and had the same issue, with existing tags on w64 files not being extracted during the import. As I've got some 20,000 songs with ID3 tags (from their original wav or FLAC format, before being converted to w64) I couldn't afford to lose them all and start again.
I could see the ID3 metadata using Dbpoweramp too, so I knew the tags existed in some form in the w64 file.
What I discovered through trial and error was the following workaround, that enabled me to extract the tags from the w64 file:
1) Using the file rename / Copy function in Library Tools, I renamed all .w64 files to .wav.
2) I then used the Update Library from Tags function, in JRiver Library Tools to read and extract the metadata from the wav file.
** This step in mind proves that the tags are stored the same way in w64 and wav files, as when JRiver thinks its a wav file its reading, the tags are then able to be extracted correctly, as they would be for any genuine wav file.
3). Rename the files back to w64 using JRiver Library Tools.
Now although this worked, in that the tags were imported from the renamed file into the JRiver database correctly, I have ended up with a follow on problem. The issue I have is that even after renaming back to .w64 and being able to play the file sucessfully, JRiver is still displaying all these files as type wav, NOT w64.
So what I'd like confirmation on firstly its whether this means that JRiver is actually playing these files with the wav or w64 codec? Does it go by the actual extension of the file on the OS (which is .w64) or the format as reported by JRiver (which is wav)?
Also, is there any way to update JRiver database so that these files are listed as w64 again, instead of wav?
As the process I used appears to validate that the tags are stored the same way in wav and w64 files, can one of the developers weight in here and confirm if support for w64 tag reading to populate the JRiver database is actually being worked on, or not?
As they can be extracted the exact same way as a standard wav file, this should be very easy to do and would solve a major issue for anyone wanting to use w64 files with JRiver currently. Having this functionality would avoid the messy workaround and the unfortunate follow on problem I've now got..
Any help would be much appreciated.