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Author Topic: restore troubles  (Read 5044 times)

guitarman

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restore troubles
« on: May 14, 2015, 03:29:59 pm »
For no reason at all JRiver has stopped working. When I tried to open I got the message that the trial period was over and to purchase or restore. So I took the restore over the internet and had a key emailed to me. Of course I have no way of using this key as my only options given are to restore by internet or license file.

So are there any suggestions of what I can do to get this to work?
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JimH

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Re: restore troubles
« Reply #1 on: May 14, 2015, 03:49:11 pm »
Do you have MC17 installed?

If so, you can try restoring your license.
http://wiki.jriver.com/index.php/Restoring_a_License

If it stopped working suddenly, what changed on your machine?

Antivirus programs can sometimes cause license problems.
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anantaman

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Re: restore troubles version 17
« Reply #2 on: October 01, 2015, 10:53:33 pm »
Hi there
I have installed 17 as it still has the record feature in it, but when I choose restore by email, I am only sent the codes for versions 18 and 20, how cab I get the code for 17?

Thanks
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JimH

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Re: restore troubles
« Reply #3 on: October 02, 2015, 07:13:20 am »
Did you use a different e-mail address?
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