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Author Topic: Problem with discount purchase of JRiver 21  (Read 2140 times)

roybean66

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Problem with discount purchase of JRiver 21
« on: September 25, 2015, 03:44:27 pm »
On 20th september I decided to buy a discount upgrade to JRiver 21.

I don't know what i did wrong but I ended up with a double purchase and my credit card was charged twice.

I only need one license.

How can you help me?

Thank you
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Deanna

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Re: Problem with discount purchase of JRiver 21
« Reply #1 on: September 25, 2015, 04:17:10 pm »
Davide,
I will contact you via email regarding a credit.
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amham

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Re: Problem with discount purchase of JRiver 21
« Reply #2 on: October 03, 2015, 02:14:47 pm »
I also am having difficulty with v.21 discount.  I have purchased many versions of JRiver MC and would like to purchase a Master license for Win and Mac.  When I log in to purchase via PP it shows the retail price without any further discount.  My understanding is previous licensees of v20 would receive a discount.  Is this correct and how does this occur?
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JimH

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Re: Problem with discount purchase of JRiver 21
« Reply #3 on: October 03, 2015, 03:49:50 pm »
You may need to restore your older license, and then purchase.  Instructions are here:
http://yabb.jriver.com/interact/index.php?topic=98869.0
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