INTERACT FORUM

Please login or register.

Login with username, password and session length
Advanced search  
Pages: [1]   Go Down

Author Topic: Problem with discount purchase of JRiver 21  (Read 2208 times)

roybean66

  • Member
  • *
  • Posts: 1
Problem with discount purchase of JRiver 21
« on: September 25, 2015, 03:44:27 pm »
On 20th september I decided to buy a discount upgrade to JRiver 21.

I don't know what i did wrong but I ended up with a double purchase and my credit card was charged twice.

I only need one license.

How can you help me?

Thank you
Logged

Deanna

  • Junior Woodchuck
  • **
  • Posts: 99
  • Change this by choosing profile
Re: Problem with discount purchase of JRiver 21
« Reply #1 on: September 25, 2015, 04:17:10 pm »
Davide,
I will contact you via email regarding a credit.
Logged

amham

  • Recent member
  • *
  • Posts: 20
Re: Problem with discount purchase of JRiver 21
« Reply #2 on: October 03, 2015, 02:14:47 pm »
I also am having difficulty with v.21 discount.  I have purchased many versions of JRiver MC and would like to purchase a Master license for Win and Mac.  When I log in to purchase via PP it shows the retail price without any further discount.  My understanding is previous licensees of v20 would receive a discount.  Is this correct and how does this occur?
Logged

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 72545
  • Where did I put my teeth?
Re: Problem with discount purchase of JRiver 21
« Reply #3 on: October 03, 2015, 03:49:50 pm »
You may need to restore your older license, and then purchase.  Instructions are here:
http://yabb.jriver.com/interact/index.php?topic=98869.0
Logged
Pages: [1]   Go Up
« previous next »