INTERACT FORUM

Please login or register.

Login with username, password and session length
Advanced search  
Pages: [1]   Go Down

Author Topic: registration will not work  (Read 1695 times)

radicalsteve

  • Member
  • *
  • Posts: 3
registration will not work
« on: October 14, 2015, 04:04:24 pm »
I bought the registration for the upgrade on July 14, but I can't get the install key to work and I have now used 6 out of 12 trying this?
Logged

blgentry

  • Regular Member
  • Citizen of the Universe
  • *****
  • Posts: 8014
Re: registration will not work
« Reply #1 on: October 14, 2015, 04:06:34 pm »
Are you trying to run the MJR file that was emailed to you?  Sometimes that doesn't work correctly.  Usually when you also have MC20 installed.

But, if you open MC21, and click the "restore" button and go through the process, it should license it correctly.  It will use one more restore when you do so, but it should get you up and running.  JRiver is pretty good about reseting restore counts in cases like this.  If you run into an issue they'll almost certainly reset your restores.  So no problem. :)

Brian.
Logged

radicalsteve

  • Member
  • *
  • Posts: 3
Re: registration will not work
« Reply #2 on: October 14, 2015, 04:24:48 pm »
 :) Brilliant Brian - once I ditched v20 it worked first time!

Thank you ........ Steve
Logged
Pages: [1]   Go Up
« previous next »