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restore troubles
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Topic: restore troubles (Read 5045 times)
guitarman
Recent member
Posts: 41
restore troubles
«
on:
May 14, 2015, 03:29:59 pm »
For no reason at all JRiver has stopped working. When I tried to open I got the message that the trial period was over and to purchase or restore. So I took the restore over the internet and had a key emailed to me. Of course I have no way of using this key as my only options given are to restore by internet or license file.
So are there any suggestions of what I can do to get this to work?
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JimH
Administrator
Citizen of the Universe
Posts: 72536
Where did I put my teeth?
Re: restore troubles
«
Reply #1 on:
May 14, 2015, 03:49:11 pm »
Do you have MC17 installed?
If so, you can try restoring your license.
http://wiki.jriver.com/index.php/Restoring_a_License
If it stopped working suddenly, what changed on your machine?
Antivirus programs can sometimes cause license problems.
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anantaman
Recent member
Posts: 14
Re: restore troubles version 17
«
Reply #2 on:
October 01, 2015, 10:53:33 pm »
Hi there
I have installed 17 as it still has the record feature in it, but when I choose restore by email, I am only sent the codes for versions 18 and 20, how cab I get the code for 17?
Thanks
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JimH
Administrator
Citizen of the Universe
Posts: 72536
Where did I put my teeth?
Re: restore troubles
«
Reply #3 on:
October 02, 2015, 07:13:20 am »
Did you use a different e-mail address?
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