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[B73]

I got this e-mail: "There was a problem charging your credit card for your monthly Performer music subscription. Please verify that your billing information is up to date by clicking the 'Account' button in the Performer Store and selecting 'Update Billing Information...'."

Since I haven't made any changes to my account this is very strange. Anyway, I updated the billing information once again and now it seems that you removed me from the monthly subscription (without giving me any information on that!). However, the billing information is (still) correct so I can only give you this one. So what should I do now? Thanks.

[Matt]

We're working on it.  It's the same problem caused by our bank switching on us.  We fixed the credit card handling, but still haven't gotten Performer working yet.  Hopefully later today...

[B73]

The shop is working but only with the 30 seconds option... It's also not possible to switch back to the monthly subscription.

[JimH]

It's a problem caused by our back end credit card processor.  It should be fixed by mid-week.  I'm sorry for the inconvenience.

[JohnT]

This is working again, sorry for the interruption in service.  For anyone that had their subscription automatically canceled in the past week or so, I restarted their subscription and gave them a $10.00 credit so if you check your credit card bill you'll see a $2.99 charge rather than $12.99.

[Swannque]

I am still having the performer store login issue. And I can't get a new password sent to me. Any solution?

[JimH]

We will be back to you tomorrow.