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Author Topic: Failed Licence Restore  (Read 2685 times)

zenpmd

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Failed Licence Restore
« on: February 02, 2016, 01:05:22 pm »
Hi There

I tried to restore using my registered email address but it wont work. I only got emailed versions 18,19 and 20. Do I now need to purchase 21?

Thanks
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JimH

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Re: Failed Licence Restore
« Reply #1 on: February 02, 2016, 02:00:32 pm »
You could install MC20:
https://wiki.jriver.com/index.php/Restoring_a_License

or you could install MC21, restore your MC20 license, then purchase the upgrade for $26.98.
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Mickbolcat

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Re: Failed Licence Restore
« Reply #2 on: March 08, 2016, 06:16:49 am »
I have also tried to restore my licence to my email address. I've tried this several times over the past few days but as yet no email? Any ideas?
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JimH

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Re: Failed Licence Restore
« Reply #3 on: March 08, 2016, 06:27:03 am »
Install the version for which you have a license and then restore your license.  Please read this:
https://wiki.jriver.com/index.php/Restoring_a_License
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JimH

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Re: Failed Licence Restore
« Reply #4 on: March 08, 2016, 05:39:12 pm »
Mickbolcat,
I see you have a hotmail account.  I believe they are blocking jriver.com mail.  Try adding jriver.com to any whitelist you may have.

Check your spam folder for e-mail from buy-button.
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Mickbolcat

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Re: Failed Licence Restore
« Reply #5 on: March 09, 2016, 03:53:29 am »
Hi,
Thanks for the reply.
I have checked my Junk and my Blocker Senders, nothing in either I am afraid relating to JRiver.Com.
What else can I try?
Thanks,
Mark.
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JimH

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Re: Failed Licence Restore
« Reply #6 on: March 09, 2016, 06:36:45 am »
Tell hotmail about the problem.

Use a different email address if necessary. 

Contact me for license help.  jimh at jriver
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