More > JRiver Media Center 21 for Linux
JRiver 21.0.54 Crashes on QNAP TS-251
bob:
--- Quote from: rcblackwell on April 07, 2016, 12:14:09 pm ---Bob,
I believe I've found the cause of the problem. After rebuilding the NAS and reinstalling JRiver I took a measured approach at moving files into the media library. The import of 22,000+ songs went well. That is, songs were imported, any missing ablum art acquired, JRiver recognized and played a selection of songs without crahsing. After letting the application sit idle over-night several videos were moved into the media library. Shortly thereafter JRiver crashed. I couldn't tell from the log what file(s) caused the crash so I started eliminating files until the app was once again stable. I've since determined a video file in MS wmv format causes JRiver to crash. Remove the file from the library and JRiver seems to work okay. I have yet to upload the photo library thus cannot say all is in working order however the measured approached that I'm taking at this time has been helpful.
--- End quote ---
That's very nice debugging work.
Is it a protected wmv?
rcblackwell:
--- Quote from: bob on April 07, 2016, 04:01:46 pm ---
Is it a protected wmv?
--- End quote ---
Bob,
I'm not sure. How would I tell if it's protected?
I know the author and may see him next week. If I do I will ask.
bob:
--- Quote from: rcblackwell on April 07, 2016, 05:05:01 pm ---Bob,
I'm not sure. How would I tell if it's protected?
I know the author and may see him next week. If I do I will ask.
--- End quote ---
Try playing it with VLC on a linux box.
gulp:
--- Quote from: bob on April 05, 2016, 12:44:27 pm ---8 gigs should be way more than you'll ever need.
If you log into a command line on the QNAP you'll see the program data directory:
/share/CACHEDEV1_DATA/.qpkg/HD_Station/root/.jriver/Media Center 21
The logs will be in there.
It's always possible something else is running the QNAP out of memory and it's just choosing Media Center to kill to free up memory.
If you run
top
from the command line and hit M you'll sort the processes by resident memory.
--- End quote ---
Hi, in my case I have to get such a log and send it to support. How can I get the log from this hidden QNAP Directory without Linux knowledge?
bob:
--- Quote from: gulp on May 29, 2016, 02:46:54 am ---Hi, in my case I have to get such a log and send it to support. How can I get the log from this hidden QNAP Directory without Linux knowledge?
--- End quote ---
You could log into it with ssh (putty from Windows, command line from a Mac) then
in MC go to
Help->Logging and turn logging on
then: reproduce the problem
next: Help->Logging->Report Problem (this creates a zipfile of the log in the QNAP MC Documents directory).
from your ssh login:
--- Code: ---cp /share/CACHEDEV1_DATA/.qpkg/HD_Station/root/Desktop/JRiver\ Log\ 2016-06-02\ 16-29-42.zip /share/CACHEDEV1_DATA/Public
--- End code ---
replace the log name of mine above JRiver\ Log\ 2016-06-02\ 16-29-42.zip with yours (spaces in filenames require backslashes in front of them)
You can then grab the log from a windows PC or Mac from the /public share on the QNAP.
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