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[bahamas]

I am setting up on a German cable distribution - initially, I have been using the Hauppage-provided WinTV software, where everything is fine and viewing not a problem.
I am evaluating MC as a replacement for WMC, and need to integrate TV seamlessly for the family, no one wants a fractured entertainment experience.

Now, initially, everything seems fine and Scan finds all the channels that WinTV also had found - but when I try to watch I get a black screen - after a while a message "waiting for channel lock" followed by "no signal" - and that's that.

Does anyone have a pointer what is going on - what I am doing wrong?

Thanks in advance,
Hm

[Yaobing]

Have you checked your cable connection and made sure it is still connected securely?

[CountryBumkin]

Are you trying to view "free cable channels"?
In USA there are "Copy-Freely" channels and cable channels that are marked "Copy-Once", and only Copy Freely works with JRiver. Is it the same in Germany? https://en.wikipedia.org/wiki/Copy_Control_Information

Also, I saw on the Hauppauge website that the HVR-930C requires additional software (DVBLink) for the reception of DVB-C TV in Windows Media Center. Maybe DVBLink is needed for JRiver too.  http://www.hauppauge.co.uk/site/products/data_hvr930c.html

[bahamas]

thanks for your suggestions:

Yes, the connection is good, and as I said TV reception works using the Hauppage-supplied WinTV

As far as DVBlink is concerned, this would be needed in WMC because Microsoft never bothered to implement European Cable channels: WMC has no clue where to look.

And don't forget: JRiver MC did scan correctly, found and named the channels - and I am only interested in FTA channels, so no encryption etc. going on. Still, as soon as I want to open one of the channels I get the black screen as described earlier

[Yaobing]

I don't know.  If we can scan for channels, and the channels are free to view, we should be able to view the channels.  A black screen usually indicates there is no signal, or the signal can not be interpreted, as in encrypted channels.

You can turn on logging and email me a log.  yaobing at jriver dot com

[RoderickGI]

Did you get this one sorted out?

Similar problem over here http://yabb.jriver.com/interact/index.php?topic=104740.msg728488#msg728488 which ended up being a Firewall/security application problem. Turning the firewall off wasn't enough.

Not on a hauppauge tuner though. Which model do you have?