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JRiver 21.0.91 crashing
smittyj01:
I have been having a long running issue with JRiver crashing on my Mac. I was running OSX 10.9.5 up until a week ago when the crashing became so frequent, I decided to upgrade my Mac to 10.11.5 to see if that would help. For a week things seemed ok and now the crashing is back tonight. I have turned off auto updates of my library as someone previously suggested but the issue still exists. Below is the error from the Apple Crash Reporter. My library is on a NAS located on my home network and my Mac has the volume mounted via CIFS. When transferring files from the NAS to Mac or Mac to NAS I can easily exceed 100Mbps of throughput so I don't think that is the issue.
Anyone else have issues or suggestions to try?
Process: Media Center 21 [491]
Path: /Applications/Media Center 21.app/Contents/MacOS/Media Center 21
Identifier: com.jriver.MediaCenter21
Version: 21.0.91 (?)
Code Type: X86-64 (Native)
Parent Process: ? [1]
Responsible: Media Center 21 [491]
User ID: 501
Date/Time: 2016-07-08 21:42:49.134 -0300
OS Version: Mac OS X 10.11.5 (15F34)
Report Version: 11
Anonymous UUID: 4696DF4F-8F93-AEF7-8298-01C1EC79A1AC
Time Awake Since Boot: 13000 seconds
System Integrity Protection: enabled
Crashed Thread: 41
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY
Application Specific Information:
abort() called
*** error for object 0x12bc68e00: pointer being freed was not allocated
blgentry:
Do you have auto import turned on? MC might be crashing when it reads a "bad file" in your auto import directory. This is fairly common actually. Disable it with:
Tools > Options > Library & Folders > Run auto import in background > (uncheck)
If you want more specific help, MC has it's own built in logging facility. You can capture a log during the crash and send that to the forum. Here are the instructions:
http://wiki.jriver.com/index.php/Logging
Good luck.
Brian.
smittyj01:
That was one of the first things suggested by others as well. It has been turned off for quite some time now.
I turned on logging several crashes ago - here is the log file.
blgentry:
I'm not great at reading these log files. But I see numerous entries like this one in the Previous Log.txt . This one is the last set of lines in the file:
0000000: 2019090432: General: JRWorker::ProcessCommand: Start
0000000: 2019090432: General: JRWorker::ProcessCommand: Unknown command '/AnalyzeQT "/Users/js/Music/iTunes/iTunes Music/Carrie Underwood/Some Hearts/04 Jesus, Take the Wheel.m4p" "/Users/js/Library/Application Support/J River/Media Center 21/Temp/Analyze - 20459520.xml"'
0000000: 2019090432: General: JRWorker::ProcessCommand: Task completed in 0 ms, result = -1
0000000: 2019090432: General: JRWorker::ProcessCommand: Finish (0 ms)
It looks like it's trying to run audio analysis via something called "AnalyzeQT", but it can't find that command. All of these lines are referencing Apple Protected files: Ones that end in .M4P .
I don't know if this is the problem or not, but it seems unusual. Does MC support Apple Protected files on the Mac platform? I'm not even sure they are supported by MC on Windows...
Brian.
Awesome Donkey:
Seeing the .m4p extension mentioned makes me think it's trying to import a protected (DRM'd) file and failing.
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