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Author Topic: "Not Support Model" message at the launch of MC21  (Read 3705 times)

Antoine.

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"Not Support Model" message at the launch of MC21
« on: August 28, 2016, 05:50:12 am »
Hello,

I'm using MC21 on Windows 10 Pro and am encountering the following problem: "Not Support Model" message is displayed on one of my 2 computers running MC21. The message appears in a separate window when launching MC21 and is followed by what looks like a serial number of some sort.

What is the source of the problem?

Sincerely,

Antoine
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JimH

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Re: "Not Support Model" message at the launch of MC21
« Reply #1 on: August 28, 2016, 07:48:26 am »
I don't think that's our message.
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Hendrik

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Re: "Not Support Model" message at the launch of MC21
« Reply #2 on: August 28, 2016, 07:49:37 am »
Can you take a screenshot of the message? Then we might be able to tell you conclusively if its from MC or maybe something else.
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Antoine.

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Re: "Not Support Model" message at the launch of MC21
« Reply #3 on: August 28, 2016, 03:01:20 pm »
Here it is. It appears every time, when MC21 is launching.

The message actually reads: "not support this model".

Antoine
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JimH

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Re: "Not Support Model" message at the launch of MC21
« Reply #4 on: August 28, 2016, 03:07:53 pm »
That's not an MC error message.  Sorry.
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Antoine.

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Re: "Not Support Model" message at the launch of MC21
« Reply #5 on: August 31, 2016, 07:13:16 am »
Okay

Envoyé de mon Nexus 6P en utilisant Tapatalk

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JimH

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Re: "Not Support Model" message at the launch of MC21
« Reply #6 on: August 31, 2016, 07:20:29 am »
Quote from: Antoine. on August 31, 2016, 07:13:16 am
Envoyé de mon Nexus 6P en utilisant Tapatalk
Are you able to turn the Tapatalk message off?  If so, please do.
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