INTERACT FORUM

Please login or register.

Login with username, password and session length
Advanced search  
Pages: [1]   Go Down

Author Topic: TV Lost Channel Info  (Read 6339 times)

trevoraiston

  • World Citizen
  • ***
  • Posts: 185
TV Lost Channel Info
« on: September 07, 2016, 12:49:28 pm »

Logged in this morning and TV has lost all channel/program info.  Managed to get channels back but no prog info


Trevor
Logged
Trevor
CustomBuild HTPC. YAMAHA RXV673 BK A/V RCVR, AE:Floor Standing AEGIS NEO 3 SPEAKERS,Center: AE NEO 7ii BK CTR SPKR, Sub NEO 8ii BK SUB, Rear:AEGIS NEO 1 V2 SPEAKERS (BLK), Sony MDR-HW700 headphones, KDL55W829BBU SONY 55" 800HZ SMART LED TV and OPPO BDP-105DBMR MULTIREGIONED FOR BLU RAY AND DVD

trevoraiston

  • World Citizen
  • ***
  • Posts: 185
Re: TV Lost Channel Info
« Reply #1 on: September 07, 2016, 01:01:28 pm »

Also video playback on live TV jumpy.  Wonder if I should go back earlier build?

Trevor
Logged
Trevor
CustomBuild HTPC. YAMAHA RXV673 BK A/V RCVR, AE:Floor Standing AEGIS NEO 3 SPEAKERS,Center: AE NEO 7ii BK CTR SPKR, Sub NEO 8ii BK SUB, Rear:AEGIS NEO 1 V2 SPEAKERS (BLK), Sony MDR-HW700 headphones, KDL55W829BBU SONY 55" 800HZ SMART LED TV and OPPO BDP-105DBMR MULTIREGIONED FOR BLU RAY AND DVD

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 71603
  • Where did I put my teeth?
Re: TV Lost Channel Info
« Reply #2 on: September 07, 2016, 01:03:47 pm »

You might be able to restore a backup.

Power your machine and tuner down and back up.
Logged

imeric

  • MC Beta Team
  • Citizen of the Universe
  • *****
  • Posts: 1467
Re: TV Lost Channel Info
« Reply #3 on: September 07, 2016, 01:31:57 pm »

Assuming your TV setup was already done 2 things you can do:

1. Look at when the program guide was last refreshed in the standard view beside TV Options at the bottom.
2. Since I upgraded to MC22 I noticed the "automatically load the program guide everyday in the background" was disabled under "Load Porgram Guide...In TV Options..  I just re-enabled it.
3. While you're there click ok to run Selected profiles now...

Hope this helps
Logged

trevoraiston

  • World Citizen
  • ***
  • Posts: 185
Re: TV Lost Channel Info
« Reply #4 on: September 07, 2016, 03:36:41 pm »

Done all the above no joy.  Even reinstalled 21 same issues. No programme info and jumpy TV playback. Although movies and tv recording playback fine .

What next Full uninstall and reinstall?

Trevor
Logged
Trevor
CustomBuild HTPC. YAMAHA RXV673 BK A/V RCVR, AE:Floor Standing AEGIS NEO 3 SPEAKERS,Center: AE NEO 7ii BK CTR SPKR, Sub NEO 8ii BK SUB, Rear:AEGIS NEO 1 V2 SPEAKERS (BLK), Sony MDR-HW700 headphones, KDL55W829BBU SONY 55" 800HZ SMART LED TV and OPPO BDP-105DBMR MULTIREGIONED FOR BLU RAY AND DVD

Yaobing

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 10875
  • Dogs of the world unite!
Re: TV Lost Channel Info
« Reply #5 on: September 07, 2016, 03:41:09 pm »

Trevor, your screenshot shows that you do have channels, but do not have EPG data.

As Eric has suggested, the first thing to check is to make sure "automatically load..." checkbox is checked.  From your last post, it looks like you already checked that.  Did you try manually update EPG?  If manual update still does not produce data, it is likely a problem at the EPG data provider.
Logged
Yaobing Deng, JRiver Media Center

trevoraiston

  • World Citizen
  • ***
  • Posts: 185
Re: TV Lost Channel Info
« Reply #6 on: September 07, 2016, 03:44:47 pm »

And the jittery live TV video playback?
Logged
Trevor
CustomBuild HTPC. YAMAHA RXV673 BK A/V RCVR, AE:Floor Standing AEGIS NEO 3 SPEAKERS,Center: AE NEO 7ii BK CTR SPKR, Sub NEO 8ii BK SUB, Rear:AEGIS NEO 1 V2 SPEAKERS (BLK), Sony MDR-HW700 headphones, KDL55W829BBU SONY 55" 800HZ SMART LED TV and OPPO BDP-105DBMR MULTIREGIONED FOR BLU RAY AND DVD

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 71603
  • Where did I put my teeth?
Re: TV Lost Channel Info
« Reply #7 on: September 07, 2016, 06:16:22 pm »

Antivirus?

Where are the files stored?  Local drive?
Logged

imeric

  • MC Beta Team
  • Citizen of the Universe
  • *****
  • Posts: 1467
Re: TV Lost Channel Info
« Reply #8 on: September 07, 2016, 06:19:30 pm »

Under Video settings Are you using Red October Standard or HQ? Toggle between the 2 and let us know what happens.
Logged

trevoraiston

  • World Citizen
  • ***
  • Posts: 185
Re: TV Lost Channel Info
« Reply #9 on: September 07, 2016, 11:21:29 pm »

Thanks.  That was it.

5am here and already been up for couple hours will return to programme settings later today.

Still leaves the question why had things changed? I hadn't modified video or EPG s, or anything in JRiver?
Logged
Trevor
CustomBuild HTPC. YAMAHA RXV673 BK A/V RCVR, AE:Floor Standing AEGIS NEO 3 SPEAKERS,Center: AE NEO 7ii BK CTR SPKR, Sub NEO 8ii BK SUB, Rear:AEGIS NEO 1 V2 SPEAKERS (BLK), Sony MDR-HW700 headphones, KDL55W829BBU SONY 55" 800HZ SMART LED TV and OPPO BDP-105DBMR MULTIREGIONED FOR BLU RAY AND DVD

imeric

  • MC Beta Team
  • Citizen of the Universe
  • *****
  • Posts: 1467
Re: TV Lost Channel Info
« Reply #10 on: September 08, 2016, 07:30:40 am »

So what was the issue? Antivirus?
Logged

trevoraiston

  • World Citizen
  • ***
  • Posts: 185
Re: TV Lost Channel Info
« Reply #11 on: September 08, 2016, 09:38:48 am »

I've used the same anti virus all the time either jrmc and it's never been an issue. I stepped down the video setting as suggested.  Although I'm assuming it has been at the higher level all the time I've used jriver mc.  So why it would suddenly  become one is a mystery?
Trevor
Logged
Trevor
CustomBuild HTPC. YAMAHA RXV673 BK A/V RCVR, AE:Floor Standing AEGIS NEO 3 SPEAKERS,Center: AE NEO 7ii BK CTR SPKR, Sub NEO 8ii BK SUB, Rear:AEGIS NEO 1 V2 SPEAKERS (BLK), Sony MDR-HW700 headphones, KDL55W829BBU SONY 55" 800HZ SMART LED TV and OPPO BDP-105DBMR MULTIREGIONED FOR BLU RAY AND DVD

imeric

  • MC Beta Team
  • Citizen of the Universe
  • *****
  • Posts: 1467
Re: TV Lost Channel Info
« Reply #12 on: September 08, 2016, 10:38:00 am »

Same happened to me a few months back with MC21 with one of my "Older" PCs where I had to go from ROHQ to Red October Standard...I just left it at that since it wasn't my main HTPC and the image quality was good enough for a smaller PC...Maybe a MADVR update caused it?

In my case nothing to do with the upgrade from MC21 to MC22.  As I said in other posts this had to be the smoothest version upgrade thus far...
Logged

trevoraiston

  • World Citizen
  • ***
  • Posts: 185
Re: TV Lost Channel Info
« Reply #13 on: September 08, 2016, 01:38:07 pm »

Often get madvr  crashing on me!

T
Logged
Trevor
CustomBuild HTPC. YAMAHA RXV673 BK A/V RCVR, AE:Floor Standing AEGIS NEO 3 SPEAKERS,Center: AE NEO 7ii BK CTR SPKR, Sub NEO 8ii BK SUB, Rear:AEGIS NEO 1 V2 SPEAKERS (BLK), Sony MDR-HW700 headphones, KDL55W829BBU SONY 55" 800HZ SMART LED TV and OPPO BDP-105DBMR MULTIREGIONED FOR BLU RAY AND DVD

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 71603
  • Where did I put my teeth?
Re: TV Lost Channel Info
« Reply #14 on: September 08, 2016, 05:32:14 pm »

madVR support is on the doom9 forum.
Logged

imeric

  • MC Beta Team
  • Citizen of the Universe
  • *****
  • Posts: 1467
Re: TV Lost Channel Info
« Reply #15 on: September 08, 2016, 07:08:10 pm »

So we should go to doom9 if we have MC video playback issue in ROHQ? Not sure I understand...
Logged

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 71603
  • Where did I put my teeth?
Re: TV Lost Channel Info
« Reply #16 on: September 08, 2016, 08:33:41 pm »

If the problem is with madVR, yes.
Logged

trevoraiston

  • World Citizen
  • ***
  • Posts: 185
Re: TV Lost Channel Info
« Reply #17 on: September 08, 2016, 08:48:05 pm »

Dummies question, can you run jrmc without madVR?

T
Logged
Trevor
CustomBuild HTPC. YAMAHA RXV673 BK A/V RCVR, AE:Floor Standing AEGIS NEO 3 SPEAKERS,Center: AE NEO 7ii BK CTR SPKR, Sub NEO 8ii BK SUB, Rear:AEGIS NEO 1 V2 SPEAKERS (BLK), Sony MDR-HW700 headphones, KDL55W829BBU SONY 55" 800HZ SMART LED TV and OPPO BDP-105DBMR MULTIREGIONED FOR BLU RAY AND DVD

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 71603
  • Where did I put my teeth?
Re: TV Lost Channel Info
« Reply #18 on: September 08, 2016, 09:04:48 pm »

Use Red October Standard in MC's Video Settings.
Logged

trevoraiston

  • World Citizen
  • ***
  • Posts: 185
Re: TV Lost Channel Info
« Reply #19 on: September 09, 2016, 12:35:14 am »

Channels AND programs restored hurray. Only thing I changed was to tick (for a try) astc option (see screenshot)

Don't know what astc is but now got full pramme guide.

THanks all for your patience with me

Trevor

PS what does astc stand for doh

Logged
Trevor
CustomBuild HTPC. YAMAHA RXV673 BK A/V RCVR, AE:Floor Standing AEGIS NEO 3 SPEAKERS,Center: AE NEO 7ii BK CTR SPKR, Sub NEO 8ii BK SUB, Rear:AEGIS NEO 1 V2 SPEAKERS (BLK), Sony MDR-HW700 headphones, KDL55W829BBU SONY 55" 800HZ SMART LED TV and OPPO BDP-105DBMR MULTIREGIONED FOR BLU RAY AND DVD

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 71603
  • Where did I put my teeth?
Re: TV Lost Channel Info
« Reply #20 on: September 09, 2016, 07:38:58 am »

Logged

Yaobing

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 10875
  • Dogs of the world unite!
Re: TV Lost Channel Info
« Reply #21 on: September 09, 2016, 09:09:34 am »

Channels AND programs restored hurray. Only thing I changed was to tick (for a try) astc option (see screenshot)

Don't know what astc is but now got full pramme guide.

THanks all for your patience with me

Trevor

PS what does astc stand for doh

If that is what restored EPG data, then I am guessing you had setup your options to run ATSC over-the-air EPG loading, perhaps in addition to mc2xml option.

Go to TV Options, click "Load program guide...".

On the resulting dialog window, make sure the checkbox "Automatically load the program guide everyday in the background" is checked.  Then take a good look at the list of EPG modes in the middle of the window.  You should put check marks on only the modes that you want to use.  In particular, you should probably not check "OTA" mode (if it is in the list) unless you know you want to use Over-the-air EPG mode for ATSC TV.

If OTA mode is not selected (checked) , or it is not even in the list, then the option "In Over-the-air EPG scan (ATSC only), save programs for channels with empty XMLTV IDs only" option is not relevant.  Checking or unchecking it should not matter.  It might have been a coincidence that "it fixed the issue".
Logged
Yaobing Deng, JRiver Media Center
Pages: [1]   Go Up