INTERACT FORUM

Please login or register.

Login with username, password and session length
Advanced search  
Pages: [1]   Go Down

Author Topic: MC 22 Registration problems  (Read 2131 times)

thiepval68

  • Member
  • *
  • Posts: 4
MC 22 Registration problems
« on: September 15, 2016, 10:04:19 am »
Worked in the past but now coming up with error...."your licence file is for a different product"....grateful for help to resolve problem
Logged

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 71429
  • Where did I put my teeth?
Re: MC 22 Registration problems
« Reply #1 on: September 15, 2016, 10:21:06 am »
The version of the software installed must match the version of the license.

http://wiki.jriver.com/index.php/Restoring_a_License
Logged

thiepval68

  • Member
  • *
  • Posts: 4
Re: MC 22 Registration problems
« Reply #2 on: September 15, 2016, 10:41:04 am »
Versions MC22 match....have successfully installed versions since MC17 on several computers over many years...never seen this problem....updated to W10 and was invited to reinstall and did so but ran into this problem....similar updated W10 update on another PC did not have this problem nor was there any problem using this licence on a Mac...
Logged

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 71429
  • Where did I put my teeth?
Re: MC 22 Registration problems
« Reply #3 on: September 15, 2016, 10:48:32 am »
Please re-read the link.

Make sure you have installed MC22 and run it.  Then restore.
Logged

thiepval68

  • Member
  • *
  • Posts: 4
Re: MC 22 Registration problems
« Reply #4 on: September 15, 2016, 04:24:36 pm »
Fixed...many thanks.
Logged
Pages: [1]   Go Up
« previous next »