INTERACT FORUM

Please login or register.

Login with username, password and session length
Advanced search  
Pages: [1]   Go Down

Author Topic: Reset iPhone wants me to pay for JRemote again  (Read 3468 times)

Denti

  • Citizen of the Universe
  • *****
  • Posts: 593
Reset iPhone wants me to pay for JRemote again
« on: October 22, 2016, 04:32:06 pm »
Unlike other apps I had paid for, which I have been able to download and install without repaying, JRemote wants me to pay again. How do I get around this?
Logged

RD James

  • Citizen of the Universe
  • *****
  • Posts: 1871
Re: Reset iPhone wants me to pay for JRemote again
« Reply #1 on: October 28, 2016, 04:09:58 am »
You should be able to get it from the "purchased" list on your account.
It's in the "update" tab of the app store.
Logged

Denti

  • Citizen of the Universe
  • *****
  • Posts: 593
Re: Reset iPhone wants me to pay for JRemote again
« Reply #2 on: October 28, 2016, 04:52:05 pm »
Quote from: RD James on October 28, 2016, 04:09:58 am
You should be able to get it from the "purchased" list on your account.
It's in the "update" tab of the app store.

It's not there, even though all the other apps I purchased are. Please advise.
Logged

DJLegba

  • Citizen of the Universe
  • *****
  • Posts: 995
Re: Reset iPhone wants me to pay for JRemote again
« Reply #3 on: October 28, 2016, 05:45:15 pm »
Perhaps you purchased it with a different account.
Logged

Denti

  • Citizen of the Universe
  • *****
  • Posts: 593
Re: Reset iPhone wants me to pay for JRemote again
« Reply #4 on: October 30, 2016, 02:26:39 pm »
I don't think so, but how could I find out if I did?

I have one thing to say: this is pretty crummy service for a product, having to wait for responses to an online forum. This is a case where direct email contact would be preferred to clear up the matter.
Logged

Awesome Donkey

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 7798
  • Autumn shade...
Re: Reset iPhone wants me to pay for JRemote again
« Reply #5 on: October 30, 2016, 03:18:39 pm »
You'd likely have to contact Apple support over this, I'm thinking.
Logged
I don't work for JRiver... I help keep the forums safe from "male enhancements" and other sources of sketchy pharmaceuticals.

Windows 11 24H2 Update 64-bit + Ubuntu 24.10 Oracular Oriole 64-bit | Windows 11 24H2 Update 64-bit (Intel N305 Fanless NUC 16GB RAM/500GB M.2 NVMe SSD)
JRiver Media Center 33 (Windows + Linux) | iFi ZEN DAC 3 | JBL 306P MkII Studio Monitors | Audio-Technica ATH-M50x Headphones

BartMan01

  • MC Beta Team
  • Citizen of the Universe
  • *****
  • Posts: 1513
Re: Reset iPhone wants me to pay for JRemote again
« Reply #6 on: November 02, 2016, 04:26:49 pm »
Quote from: Denti on October 30, 2016, 02:26:39 pm
I don't think so, but how could I find out if I did?

I have one thing to say: this is pretty crummy service for a product, having to wait for responses to an online forum. This is a case where direct email contact would be preferred to clear up the matter.

Sorry, but respectfully disagree. Your issue is with Apple, not with JRiver so no type of support contact from JRiver will help you here. If an app you previously purchased on the Apple App store is no longer showing as available for download then you need to reach out to Apple for support. Apple controls and supports their app store.

My best guess would be that you purchased the app using a different Apple ID than you are currently using on the phone. It is possible to have apps purchased by two different Apple IDs on a single phone when syncing through iTunes.
Logged

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 72413
  • Where did I put my teeth?
Re: Reset iPhone wants me to pay for JRemote again
« Reply #7 on: November 02, 2016, 04:42:38 pm »
BartMan01 is correct.
Logged
Pages: [1]   Go Up
« previous next »