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[JimH]

JRiver is the only software I've installed that has compatibility issues with the new hardware.

You've said that before, but it does not rule out a bug in the OS or in a driver. 

It could be a bug in JRiver, but the fact that it ran fine before the change of hardware makes it seem unlikely.

[EricTang]

Hi, when can fix it?

[ehadzipetros]

JRiver runs fine for me on Sierra 12.1 or 12.2 on the older Macbook Pro's.

Like others, I'm only having issues on the new Macbook Pro with touchbar. It crashes on many different activities on this hardware, doesn't matter if it's Sierra 12.1 or 12.2 or JRiver v22 or v21.

JRiver is the only software I've installed that has compatibility issues with the new hardware.

Me too. Everything else I installed is working fine on the MacBook Pro 2016 with touch bar.

[abachem]

I do not think that this is an MacOS 10.12 problem. I run MC22.0.43 on MacOS 10.12.2 on my old MacBook Pro with absolute no problem, but when I upgraded to a clean install (without any firewall or other similar protection settings) to my new MacBook Pro touch I can't get MC22.0.43 run without an immediate crash after almost any command chosen from the menu (such as e.g. "Tools >> Language >> German" or "Tools >> Options >> Audio >> Device Settings"). Thus there is no chance to use it.

[Hendrik]

It could be a bug in JRiver, but the fact that it ran fine before the change of hardware makes it seem unlikely.

Apple usually doesn't have any scruples to change something in their OS/Hardware that requires software changes, so I would say its quite likely that they don't care if something broke and expect software vendors to fix it.

[CapnBen]

Add another to the list of those experiencing crashes of MC21.0.80 (and then upgraded MC22.0.43) on new MacBook Pro TouchBar running macOS10.12.1. Same versions of MC ran fine on 2013 MacBook Air with macOS10.12.1.  Interestingly enough, HDtracksDownloader by JRiver also crashes only on MacBook Pro.  Apple support provided no help, basically dropped ball in developer's court as being an application issue.

[cshl]

OK, have you tried this with the dmg file:

Right Click on the dmg installer file and click on "open with DiskImageMounter.app"
Look on the left side bar to see where the disk Image Mounter is loaded.
Then click on it. It should open a window with the application. Drop the application file into the application folder and then run the file from te application folder and see what happens.

Hope this helps.

CSHL

[jimm2]

OK, have you tried this with the dmg file:

Right Click on the dmg installer file and click on "open with DiskImageMounter.app"
Look on the left side bar to see where the disk Image Mounter is loaded.
Then click on it. It should open a window with the application. Drop the application file into the application folder and then run the file from te application folder and see what happens.

Hope this helps.

CSHL

Tried it but the application still crashes as before. Thanks for the suggestion though. 

[BradATIMA]

This article might explain some of these crashes, and it provides some information on a possible solution.

http://indiestack.com/2016/12/touch-bar-crash-protection/

We're going to try and put a build out today to make the change mentioned in the article and see if that fixes the problem.

[BradATIMA]

Anyone experiencing this crash on a Mac with the Touch Bar who would like to try out the test build, send me a private message and I will provide a link to the download.

[JimH]

This article might explain some of these crashes, and it provides some information on a possible solution.

http://indiestack.com/2016/12/touch-bar-crash-protection/

We're going to try and put a build out today to make the change mentioned in the article and see if that fixes the problem.

Just to be clear, this is an Apple problem, not a JRiver problem.  I realize that may be hard to believe for some.

[tambox]

I would like to test, please send me the link. Thanks.

[JimH]

You can use private messages to let Brad know.  Click on his name, then "Send PM".

[tambox]

Sorry but I am not allowed to access PM.

Thanks Jim and Brad.

[JimH]

He will find you tomorrow.

[ehadzipetros]

Anyone experiencing this crash on a Mac with the Touch Bar who would like to try out the test build, send me a private message and I will provide a link to the download.

I'd like a link as well. Don't seem to have access to PM.

[RCFlyer]

!! Season Greetings !!
Same issue here. Mac Book Pro 15 with the touch bar. Be it an audio file or a video file or even when sometimes exiting options MC22 (build 43) crashes. Same noted error as previously posted. No issues with any of my other MACs running El Capitan.

[sergiohm]

This article might explain some of these crashes, and it provides some information on a possible solution.

http://indiestack.com/2016/12/touch-bar-crash-protection/

We're going to try and put a build out today to make the change mentioned in the article and see if that fixes the problem.

Well I have the same problem on the 2016 MacBook Pro with touchbar and would like to test. The article above though would be a temporary fix, especially for Media Center it should change the touchbar to have the play, stop, etc buttons and the slider for the volume.

[JohnT]

Well I have the same problem on the 2016 MacBook Pro with touchbar and would like to test. The article above though would be a temporary fix, especially for Media Center it should change the touchbar to have the play, stop, etc buttons and the slider for the volume.

Yes, but for now build 22.0.54 just posted should fix the crashes.

[sergiohm]

Yes, but for now build 22.0.54 just posted should fix the crashes.

Yes it is fixed, thanks!

[tambox]

Yes it was fixed, but meanwhile my trial version was expired when it was supposed to have 20+ days left. Try extended my trial period with the passcode in, it still wouldn't work.

[glynor]

Brad and John, thanks for fixing this (and everyone else for catching it). My new Macbook Pro with Touchbar is on the way (I'm finally replacing my 2011 Sandy Bridge 15) and I'd have been sad.

Didn't even notice since I've been busy with the house and holidays! But good to see you're on it.

[ppruitt]

I want to echo the thanks for getting this fixed. I really appreciate your awesome support and responsiveness to user requests!