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[wagenveld]

This has been going on for a few builds, but only very randomly. Only appears to be when playing music, haven't had any crashes while playing video? I use an onboard optical output using the standard Windows (10) drivers.

I'm trying to capture a log now but since it is very random this is going to be a chore. Any clues from the eventlog? 0xc0000005 is an access violation I believe. All my files are on a NAS using a mapped drive. Auto import is disabled, using a scheduled task instead as described here: https://wiki.jriver.com/index.php/Auto-Import#Windows_Instructions

If I do manage to capture a log I'll add it here.

Faulting application name: Media Center 22.exe, version: 22.0.41.0, time stamp: 0x582a04c9
Faulting module name: Media Center 22.exe, version: 22.0.41.0, time stamp: 0x582a04c9
Exception code: 0xc0000005
Fault offset: 0x00976ec7
Faulting process id: 0x12b0
Faulting application start time: 0x01d2424753a7accb
Faulting application path: C:\Program Files (x86)\J River\Media Center 22\Media Center 22.exe
Faulting module path: C:\Program Files (x86)\J River\Media Center 22\Media Center 22.exe
Report Id: 155170a8-1ed5-45cf-8525-267049c4c488
Faulting package full name:
Faulting package-relative application ID:

[JimH]

Antivirus software often causes such crashes.

[wagenveld]

Thanks Jim.
I just have the builtin Windows Defender. Have disabled the scheduled quick scans now to see if that helps. Would you suggest to disable Defender completely?
Looking at the history of crashes and scheduled scans they do not appear to overlap.

[JimH]

This might help:
http://wiki.jriver.com/index.php/Taming_Windows_Defender

[JimH]

Try updating the NAS firmware.

[wagenveld]

Hmm, in the latest version the setting button brings you to the W10 settings and there is no longer an option to add exceptions! Will try and find a workaround.
The NAS (Synology) is up to date. Have been playing music since opening this topic and so far no crashes btw.

Edit: found it : https://support.microsoft.com/en-us/instantanswers/64495205-6ddb-4da1-8534-1aeaf64c0af8/add-an-exclusion-to-windows-defender

[wagenveld]

Since making the suggested changes the 'access denied' crash has not reoccurred!
However, now I'm seeing a new intermittent crash, sometimes on startup and playing a video straight away MC will crash. I have captured a logfile this time.

The event points to Madvr?

Code: [Select]

Faulting application name: Media Center 22.exe, version: 22.0.54.0, time stamp: 0x5862b8cd
Faulting module name: MADHCNET32.DLL, version: 1.0.17.12, time stamp: 0x564ccb0d
Exception code: 0xc0000005
Fault offset: 0x0000ab02
Faulting process id: 0x1898
Faulting application start time: 0x01d2634215ae83ff
Faulting application path: C:\Program Files (x86)\J River\Media Center 22\Media Center 22.exe
Faulting module path: C:\Users\koen\AppData\Roaming\J River\Media Center 22\Plugins\madvr\MADHCNET32.DLL
Report Id: 7f0f952a-d7b0-42a5-9fb1-23dfe5ca0edc
Faulting package full name:
Faulting package-relative application ID:

[JimH]

You could make sure that it is madVR by switching video to Red October Standard.

There is a current video driver problem that is causing madVR trouble:
http://yabb.jriver.com/interact/index.php/topic,24031.msg748298.html#msg748298

[wagenveld]

That would appear to be the case, on RO standard there haven't been any crashes so far.
Any way to send some logs over to the Madvr developer?

[JimH]

madshi has a thread on the doom9 forum.

[JimH]

Also take a look at the Weird Problems thread, starting with this post:

http://yabb.jriver.com/interact/index.php/topic,24031.msg748298.html#msg748298