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Can't transfer to Pono player?

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Martyy:
Today I tried unsuccessfully to transfer an album from JRiver to my Pono device. It gave me the error message about unrecognized file or not having rights. It's a flac file. I was able to play it on my computer.  I done this many times from the former Ponomusicworld. It did recognize my Pono device. Very frustrating.
Suggestions?

JimH:
In the transfer options, you can set the file types that the device allows.  It's possible that we don't have it set right.

Martyy:
Can you please tell me how to set the transfer options?

JimH:
It's under Tools > Options > Handheld
or
Click on the icon in the upper left corner of the Handheld Window.

The Pono Player must be plugged in and recognized first.

Martyy:
Jim,
Sorry. Can you get more specific. Nothing is working. It recognizes my Pono but will not allow me to transfer anything. I don't want to resync since it won't all fit. I am simply trying to transfer one Springsteen concert I purchased yesterday at Nugs.net for $20 in flac. I did this many times before in the old PonoWorld. What am I missing? I went to tools, options, handheld and clicked all the Audio. Please help. This does me no good if I can't transfer music. Thanks. ( interestingly, in PonoWorld it recognized my file E (permanent devise) and file F (micro disc). In JRiver it comes up as F and G.
Thanks.

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