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Can't transfer to Pono player?

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Martyy:
I just tried sending you one song music file and it will not allow me to send since it says the file is too large. It is one song in a flac24 file. Suggestions? As I have said, i have downloaded many files like this on my Pono devise from the old Ponomusicworld site.

JohnT:
Can you send a log file?  From the Help menu item, select Logging.. and checkmark the "Output to a log file" option.  Now unplug your player and plug it back in, then try transferring the file.  After it fails, click the "Report problem" button and email the zipped log file to johnt at jriver dot com

Thanks.

Martyy:
John,
I appreciate your trying to help, but that seems a bit complicated for my computer abilities. I don't understand. It is a brand new Lenovo computer with windows 10. I bought and downloaded JRiver and it successfully downloaded my music files. I have purchased an HD music file, which plays, but won't transfer to my Pono, ripped a few CD's which show in the library, plays, but, again, won't tranfsfer to my Pono. The software recognizes the Pono device and the micro disc. What could it possibly be?

stevegd:
Did this problem ever get resolved? I have purchased JRiver today after a trial as the PonoVault is unusable. I deleted all the music from my Pono as I wanted to tidy it up and now I am getting this message also; the player is the same, the files are the same, just the software has changed.

Please help.

Cheers, Steve,

Edit. Unplugged and rebooted then tried again and it worked.

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