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Author Topic: License Problem  (Read 2447 times)

nuvira

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License Problem
« on: April 12, 2017, 09:27:33 am »
I have MC21.0.90 but MC22 reject license key that is higher version of 21.0.83 as forum mentioned.
It should accept old key for MC22. Am I wrong ?
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JimH

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Re: License Problem
« Reply #1 on: April 12, 2017, 06:28:54 pm »
Quote from: nuvira on April 12, 2017, 09:27:33 am
I have MC21.0.90 but MC22 reject license key that is higher version of 21.0.83 as forum mentioned.
It should accept old key for MC22. Am I wrong ?
You have a license for MC15.  I can't find anything newer.  You can use it to upgrade. 
https://wiki.jriver.com/index.php/Upgrade
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nuvira

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Re: License Problem
« Reply #2 on: April 15, 2017, 01:32:19 pm »
Quote from: JimH on April 12, 2017, 06:28:54 pm
You have a license for MC15.  I can't find anything newer.  You can use it to upgrade. 
https://wiki.jriver.com/index.php/Upgrade
Here is my MC21 screen shot.
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nuvira

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Re: License Problem
« Reply #3 on: April 15, 2017, 01:47:03 pm »
Quote from: nuvira on April 15, 2017, 01:32:19 pm
Here is my MC21 screen shot.
Another screen shot from "Update Channel" at HELP option.
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JimH

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Re: License Problem
« Reply #4 on: April 15, 2017, 04:25:01 pm »
I found your MC21 license.  It was under steve... at gmail.

What are you trying to do?
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tremlo31

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Re: License Problem
« Reply #5 on: May 03, 2017, 01:15:29 pm »
I believe I have MC22-not sure.  A while back I received email asking to upgrade-after an attempt I have lost all
access.  Not super savvy with tech stuff, but a long time audiophile-I just want my MC back. Need Help...
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JimH

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Re: License Problem
« Reply #6 on: May 03, 2017, 02:01:48 pm »
Quote from: tremlo31 on May 03, 2017, 01:15:29 pm
I believe I have MC22-not sure.  A while back I received email asking to upgrade-after an attempt I have lost all
access.  Not super savvy with tech stuff, but a long time audiophile-I just want my MC back. Need Help...
You may need to install the version that matches your license.  Instructions are here:

https://wiki.jriver.com/index.php/Restoring_a_License
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tremlo31

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Re: License Problem
« Reply #7 on: May 05, 2017, 09:34:23 am »
Unfortunately not positive about which license I actually purchased.  Not sure where to look.
I am sorry I am such a computer idiot...
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tremlo31

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Re: License Problem
« Reply #8 on: May 09, 2017, 01:17:58 pm »
Tried putting my email in to get a license key but get nothing back.
Did I register with another email, I don't want to go back to media monkey but it was much easier.
And then I am out 50 bucks.
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JimH

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Re: License Problem
« Reply #9 on: May 09, 2017, 03:44:24 pm »
tremlo31,
Please send me your details.

I'm jimh at jriver
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