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Complaint Department

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~OHM~:

--- Quote from: MikeO on June 29, 2017, 11:05:50 am ---Has anybody ever described Agile Development ?

It's about very small incremental changes, features, bug fixes etc. each "Release" is a small move from the last release.

Are you really whining about a paltry $ 20 a year "license" fee. Try some other software with 10 or more times this as an annual fee.

If you did a year on year comparison I am sure 22 and 23 will be very different as a result of the small released improvement

For me $20 is a steal and I am a pensioner   ;D

Quality doesn't come free

Mike

--- End quote ---

+1  :-*

BillT:

--- Quote from: MikeO on June 29, 2017, 11:05:50 am ---Are you really whining about a paltry $ 20 a year "license" fee. Try some other software with 10 or more times this as an annual fee.

--- End quote ---

Yes. I'm thinking about upgrading my 4 year old copy of Lightroom. Adobe are trying to force everyone onto a subscription model which would mean paying £120 a year and you lose the use of the software if you stop paying. (Forunately they still sell a standalone version, just not easy to find on their web site.) I don't think their software is significantly more complex than JRiver, just a lot more expensive.

MikeO:
Everybody is at it.

 I have a dev tool Resharper, they want $89 per annum. If you don't pay you keep a version BUT 12 months back from current i.e. 4 quarterly upgrades

It's really blackmail

Mike

Listener:

--- Quote from: tyler69 on June 26, 2017, 04:58:09 am ---As far as I see, nobody said anything about hiding something. both users complain about the minimal changes occuring during a major version change as far as i see. and this is correct it inline with JRiver's business model. Installing MC23 in MC22 folder is probably a user error.
I bought MC22 although I did not think I'll benefit from "new" functionality and I was right: I can't think of anything that was added into MC22 that I was waiting for/needed. The only thing I "benefitted" from was that I helped Yaobing get SAT>IP up and running (I don't even use it since UX is just not good). I stay away from MC23 since I have a feeling this version will also not be of any benefit for me. My personal upgrade plan is now: wait until a new version comes out and then see what was added in the current one. If there's something I want in the current one (where development ends), I buy the new version.
Another point for me to stay away from new versions: since JRiver -like every company- has limited resources, it might take a while to optimize already implemented functiionality when putting new things into the software is a priority. Looking at "KISS" interface and its implementation, to me it seems like we are getting more and more possibilities to remote control mc but none of them is complete (again: my personal opinion).
And I'm with you: in general people should make up their heads up and either stay on a "development ended" version or live with JRiver's business model.

EDIT: JRiver's intimate involvment in the forums is probably necessary and inherited in the business model since I do not know another way of getting support. I'd like to see some statistics on how many users have been helped "unofficially" by mc users and not by JRiver staff. So that's actually less workload for JRiver than having a "complaint department" ;)

--- End quote ---

If you are skeptical about the value of new features in MC23, wait until you see new features before buying the upgrade.  Keep an eye on the osts announcing new versions and you'll see what changed. If you wait, you'll pay full price for the upgrade rather than a discounted price but you will know what you are getting.

I think that JRiver and its users benefit from the involvement of both JRiver employees and customers to resolve problems.

kr4:

--- Quote from: BillT on June 29, 2017, 03:09:56 pm ---Yes. I'm thinking about upgrading my 4 year old copy of Lightroom. Adobe are trying to force everyone onto a subscription model which would mean paying £120 a year and you lose the use of the software if you stop paying. (Forunately they still sell a standalone version, just not easy to find on their web site.) I don't think their software is significantly more complex than JRiver, just a lot more expensive.

--- End quote ---
Yup.  I am hanging on to my Adobe Creative Suite, bought and paid-for, and resisting the subscription model.

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