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Author Topic: How can I restore my License Key ?  (Read 5245 times)

Hokamyiu

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How can I restore my License Key ?
« on: October 14, 2017, 08:33:15 am »
hi,

I'm seeking help from JRiver and/or members here.  I have purchased JRiver license in 2016 (not sure which month though), but have lost the license key, so I followed the JRiver's ways to restore it.  Nothing has been sent to me from JRiver.

What else can I try to get my license key back ?  Help appreciated !!

Keith
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JimH

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Re: How can I restore my License Key ?
« Reply #1 on: October 14, 2017, 08:37:14 am »
Look for messages from buy-button in your spam folder.
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JimH

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Re: How can I restore my License Key ?
« Reply #2 on: October 14, 2017, 08:39:41 am »
I can't find any license that matches your forum e-mail address.  I can search further if you will send me your details.  I'm jimh at jriver.
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Hokamyiu

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Re: How can I restore my License Key ?
« Reply #3 on: October 14, 2017, 10:26:08 am »
My email address is hokamyiu@gmail.com.

Did search the Spam folder, nothing received from "buy-button". 

Keith
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JimH

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Re: How can I restore my License Key ?
« Reply #4 on: October 14, 2017, 10:55:06 am »
Please send me an e-mail.  There is no license for that address.  There may have been a typo when you bought the license.
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Hokamyiu

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Re: How can I restore my License Key ?
« Reply #5 on: October 14, 2017, 11:35:19 am »
Jimh, what’s your email address?
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kensn

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Re: How can I restore my License Key ?
« Reply #6 on: October 14, 2017, 01:08:22 pm »
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Hokamyiu

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Re: How can I restore my License Key ?
« Reply #7 on: October 14, 2017, 11:11:57 pm »
Thanks Kensn.

And what's JimH's email address?
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JimH

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Re: How can I restore my License Key ?
« Reply #8 on: October 15, 2017, 07:30:02 am »
Add the @ and .com to that.
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