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Author Topic: duplicate charge when upgrade to 23  (Read 991 times)

FerMty97

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duplicate charge when upgrade to 23
« on: November 17, 2017, 11:18:58 am »
Hi! I tried to upgrade to 23 and the page freezed after my Credit Card information was complete.
A couple of days later, I repeated the process and get my upgrade.

When I checked my Bank Statement, there was two different charges - I called my bank but they rejected my claim. Can you please help me wit this?

Best Regards, Fer
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Deanna

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Re: duplicate charge when upgrade to 23
« Reply #1 on: November 17, 2017, 11:46:34 am »
Hi Fer,
We have confirmed that you were charged 2 times.  We will issue a credit for one of the purchases and advise via regular email.
Deanna
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FerMty97

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Re: duplicate charge when upgrade to 23
« Reply #2 on: November 17, 2017, 12:24:30 pm »
thank You so much... have a happy weekend.
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