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Author Topic: Theater View Locking Up  (Read 1927 times)

InsaneRC

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Theater View Locking Up
« on: March 06, 2018, 12:56:12 am »
For some reason since 23.0.102 when ever I view something in theater view my computer locks up exiting the movie, youtube whatever. I've waited because usually a new version comes out to fix it but it's been a while so..
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RoderickGI

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Re: Theater View Locking Up
« Reply #1 on: March 06, 2018, 03:17:04 am »
It could be that a Windows update has messed something up. Some people have had to upgrade their video drivers to fix such problems after Windows updates. Also make sure any Windows updates have completed properly by rebooting the PC.

If that doesn't work, try backing up MC, uninstalling, reinstalling, and then restoring the backup you just made including settings. Then aim here is to get MC to redownload all the components it needs play videos and so on.

Another thought; Are you running Theatre View using Direct3D or OpenGL?

The setting is at "Options > Theatre View > Advanced > Use OpenGL Theatre View". If ticked, untick it and try again. If unticked, tick it and try again. I use OpenGL, and it is the future for Theatre View anyway, so worth a try.
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What specific version of MC you are running:MC27.0.27 @ Oct 27, 2020 and updating regularly Jim!                        MC Release Notes: https://wiki.jriver.com/index.php/Release_Notes
What OS(s) and Version you are running:     Windows 10 Pro 64bit Version 2004 (OS Build 19041.572).
The JRMark score of the PC with an issue:    JRMark (version 26.0.52 64 bit): 3419
Important relevant info about your environment:     
  Using the HTPC as a MC Server & a Workstation as a MC Client plus some DLNA clients.
  Running JRiver for Android, JRemote2, Gizmo, & MO 4Media on a Sony Xperia XZ Premium Android 9.
  Playing video out to a Sony 65" TV connected via HDMI, playing digital audio out via motherboard sound card, PCIe TV tuner

InsaneRC

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Re: Theater View Locking Up
« Reply #2 on: March 06, 2018, 04:01:26 am »
i understand about windows updates, 10 is a struggle. Video drivers are updated, PC has been restarted.

I have backed up, uninstalled, cleaned registry, restarted, reinstalled, restored library.
Still hangs.

Just tried OpenGL and same results.

Going to an older version fixes it.
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mattkhan

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Re: Theater View Locking Up
« Reply #3 on: March 06, 2018, 04:56:01 am »
Quote from: InsaneRC on March 06, 2018, 04:01:26 am
Going to an older version fixes it.
which one?

I suggest you post your hardware & drivers versions too

did you restart MC when changing the OpenGL option btw? i don't recall if it tells you to but you have to restart MC for it to take effect
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RoderickGI

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Re: Theater View Locking Up
« Reply #4 on: March 06, 2018, 05:16:05 am »
Have you run a log of the issue and had a look to see what may be the problem?

Or post a copy of the log if you like. Someone may be able to work out what the issue is from that, if you can't. Plus the log includes a System Info file with most driver versions etc., answering Matt's question. Your Windows build and external hardware isn't included though, so maybe add those.

I might suspect a firewall preventing the download of MC components as well. Sometimes just one specific version of MC can trigger a specific Firewall or Antivirus application, blocking the components download. You could try disabling all security applications for a short while to see if the problem goes away. What security software are you using?
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What specific version of MC you are running:MC27.0.27 @ Oct 27, 2020 and updating regularly Jim!                        MC Release Notes: https://wiki.jriver.com/index.php/Release_Notes
What OS(s) and Version you are running:     Windows 10 Pro 64bit Version 2004 (OS Build 19041.572).
The JRMark score of the PC with an issue:    JRMark (version 26.0.52 64 bit): 3419
Important relevant info about your environment:     
  Using the HTPC as a MC Server & a Workstation as a MC Client plus some DLNA clients.
  Running JRiver for Android, JRemote2, Gizmo, & MO 4Media on a Sony Xperia XZ Premium Android 9.
  Playing video out to a Sony 65" TV connected via HDMI, playing digital audio out via motherboard sound card, PCIe TV tuner

InsaneRC

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  • Posts: 96
Re: Theater View Locking Up
« Reply #5 on: March 06, 2018, 07:40:02 am »
Quote from: mattkhan on March 06, 2018, 04:56:01 am
which one?

23.0.100 or 23.0.94 (64 bit)

Quote from: mattkhan on March 06, 2018, 04:56:01 am
I suggest you post your hardware & drivers versions too

Code: [Select]
Library
    Total files: 92049
    Audio files: 43188
    Image files: 27416
    Video files: 21430
    Other files: 15
Processing
    Thumbnails built: 61% (56374 of 92049)
    Audio analyzed: 100% (64618 of 64618)
Background Tools Running
    No tools currently running
Power
    No entries that affect the system power state
Media Center
    Version: 23.0.102 registered
    Install path: C:\Program Files\J River\Media Center 23\
    Interface plug-ins: Interface Plugins: TiVo Server (disabled, not running)
    JRMark: 4231 (version 23.0.102)
    Memory used: 37.7 MB memory
    Handles used: 844 handles
Advanced System Info
    Memory & CPU
        CPU features: MMX, SSE2, SSE3, SSSE3, SSE4.1, AVX
        Free Physical Memory: 12.6 GB
        Total Memory: 16.0 GB
    Operating System
        Microsoft Windows 10 64-bit
    Audio inputs and outputs
        Digital Audio (S/PDIF) (Sound Blaster ZxR DBpro) (driver 10.0.16299.15)
        Philips (NVIDIA High Definition Audio) (driver 10.0.16299.15)
        Realtek Digital Output (Realtek High Definition Audio) (driver 10.0.16299.15)
        Speakers (Sound Blaster ZxR) (driver 10.0.16299.15)
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        ASUS DRW-24B1ST   j (driver 10.0.16299.15)
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        M4-CT128M4SSD2 (driver 10.0.16299.192)
        ST3000DM001-1ER166 (driver 10.0.16299.192)
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    HDC
        Intel(R) 7 Series/C216 Chipset Family SATA AHCI Controller - 1E02 (driver 9.3.0.1029)
    HIDClass
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        HID-compliant consumer control device (driver 10.0.16299.15)
        HID-compliant consumer control device (driver 10.0.16299.15)
        HID-compliant consumer control device (driver 10.0.16299.15)
        HID-compliant system controller (driver 10.0.16299.248)
        HID-compliant system controller (driver 10.0.16299.248)
        HID-compliant system controller (driver 10.0.16299.248)
        HID-compliant system controller (driver 10.0.16299.248)
        HID-compliant vendor-defined device (driver 10.0.16299.248)
        HID-compliant vendor-defined device (driver 10.0.16299.248)
        HID-compliant vendor-defined device (driver 10.0.16299.248)
        HID-compliant vendor-defined device (driver 10.0.16299.248)
        HID-compliant vendor-defined device (driver 10.0.16299.248)
        HID-compliant vendor-defined device (driver 10.0.16299.248)
        Microsoft eHome Infrared Transceiver (driver 10.0.16299.15)
        USB Input Device (driver 10.0.16299.248)
        USB Input Device (driver 10.0.16299.248)
        USB Input Device (driver 10.0.16299.248)
        USB Input Device (driver 10.0.16299.248)
        USB Input Device (driver 10.0.16299.248)
        USB Input Device (driver 10.0.16299.248)
        USB Input Device (Logitech Download Assistant) (driver 1.10.77.0)
    Keyboard
        HID Keyboard Device (driver 10.0.16299.15)
        HID Keyboard Device (driver 10.0.16299.15)
        HID Keyboard Device (driver 10.0.16299.15)
        Microsoft eHome MCIR 109 Keyboard (driver 10.0.16299.15)
        Microsoft eHome MCIR Keyboard (driver 10.0.16299.15)
        Microsoft eHome Remote Control Keyboard keys (driver 10.0.16299.15)
    MEDIA
        NVIDIA High Definition Audio (driver 1.3.36.6)
        NVIDIA Virtual Audio Device (Wave Extensible) (WDM) (driver 4.4.0.0)
        Realtek High Definition Audio (driver 6.0.1.8264)
        Sound Blaster Audio Controller (driver 6.0.102.50)
        Sound Blaster ZxR (driver 6.0.102.50)
        Sound Blaster ZxR DBpro (driver 6.0.102.50)
    Monitors
        Philips 105S (105S2) (driver 10.0.16299.15)
    Mouse
        HID-compliant mouse (driver 10.0.16299.15)
        HID-compliant mouse (driver 10.0.16299.15)
    Net
        Realtek PCIe GBE Family Controller (driver 10.24.1208.2017)
        TAP-Windows Adapter V9 (driver 9.0.0.21)
    Ports
        Communications Port (COM1) (driver 10.0.16299.15)
        ECP Printer Port (LPT1) (driver 10.0.16299.15)
    Print queues
        Brother HL-2270DW series Printer (driver 10.0.16299.15)
        Foxit Reader PDF Printer (driver 10.0.16299.15)
        Microsoft XPS Document Writer (driver 10.0.16299.15)
        Root Print Queue (driver 10.0.16299.15)
    Printer
        Brother Laser Type1 Class Driver (driver 10.0.16299.15)
    Processors
        Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz (driver 10.0.16299.15)
        Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz (driver 10.0.16299.15)
        Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz (driver 10.0.16299.15)
        Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz (driver 10.0.16299.15)
    SCSIAdapter
        Microsoft Storage Spaces Controller (driver 10.0.16299.192)
        USB Attached SCSI (UAS) Mass Storage Device (driver 10.0.16299.15)
    Software devices
        Brother HL-2270DW series [001ba9e1aab6] (driver 10.0.16299.15)
        Microsoft Device Association Root Enumerator (driver 10.0.16299.15)
        Microsoft GS Wavetable Synth (driver 10.0.16299.15)
        Microsoft IPv4 IPv6 Transition Adapter Bus (driver 10.0.16299.15)
        Microsoft Radio Device Enumeration Bus (driver 10.0.16299.15)
        Microsoft RRAS Root Enumerator (driver 10.0.16299.15)
    System
        ACPI Fixed Feature Button (driver 10.0.16299.15)
        ACPI Power Button (driver 10.0.16299.15)
        Composite Bus Enumerator (driver 10.0.16299.15)
        Consumer IR Devices (driver 10.0.16299.15)
        Direct memory access controller (driver 10.0.16299.15)
        High Definition Audio Bus (driver 9.11.0.0)
        High Definition Audio Controller (driver 10.0.16299.15)
        High precision event timer (driver 10.0.16299.15)
        Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 1 - 1E10 (driver 10.1.1.40)
        Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 5 - 1E18 (driver 10.1.1.40)
        Intel(R) 7 Series/C216 Chipset Family SMBus Host Controller - 1E22 (driver 10.1.1.40)
        Intel(R) H77 Express Chipset LPC Controller - 1E4A (driver 10.1.1.40)
        Intel(R) Management Engine Interface  (driver 11.0.5.1189)
        IWD Bus Enumerator (driver 4.5.65.0)
        Legacy device (driver 10.0.16299.15)
        Microsoft ACPI-Compliant System (driver 10.0.16299.192)
        Microsoft Basic Display Driver (driver 10.0.16299.15)
        Microsoft Basic Render Driver (driver 10.0.16299.19)
        Microsoft System Management BIOS Driver (driver 10.0.16299.15)
        Microsoft Virtual Drive Enumerator (driver 10.0.16299.192)
        Motherboard resources (driver 10.0.16299.15)
        Motherboard resources (driver 10.0.16299.15)
        Motherboard resources (driver 10.0.16299.15)
        Motherboard resources (driver 10.0.16299.15)
        Motherboard resources (driver 10.0.16299.15)
        NDIS Virtual Network Adapter Enumerator (driver 10.0.16299.15)
        Numeric data processor (driver 10.0.16299.15)
        NVVHCI Enumerator (driver 2.2.2151.6378)
        PCI bus (driver 1.0.4.220)
        PCI-to-PCI Bridge (driver 10.0.16299.248)
        PCI-to-PCI Bridge (driver 10.0.16299.248)
        Plug and Play Software Device Enumerator (driver 10.0.16299.15)
        Printer Port Logical Interface (driver 10.0.16299.15)
        Programmable interrupt controller (driver 10.0.16299.15)
        Remote Desktop Device Redirector Bus (driver 10.0.16299.192)
        System board (driver 10.0.16299.15)
        System CMOS/real time clock (driver 10.0.16299.15)
        System timer (driver 10.0.16299.15)
        UMBus Root Bus Enumerator (driver 10.0.16299.15)
        Volume Manager (driver 10.0.16299.192)
        Xeon(R) processor E3 - 1200 v2/3rd Gen Core processor DRAM Controller - 0150 (driver 10.1.1.40)
        Xeon(R) processor E3 - 1200 v2/3rd Gen Core processor PCI Express Root Port - 0151 (driver 10.1.1.40)
    USB
        eHome Infrared Receiver (USBCIR) (driver 10.0.16299.15)
        Generic USB Hub (driver 10.0.16299.15)
        Generic USB Hub (driver 10.0.16299.15)
        Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E2D (driver 9.3.0.1030)
        Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E26 (driver 9.3.0.1030)
        Intel(R) USB 3.0 eXtensible Host Controller - 1.0 (Microsoft) (driver 10.0.16299.125)
        USB Composite Device (driver 10.0.16299.15)
        USB Composite Device (driver 10.0.16299.15)
        USB Composite Device (driver 10.0.16299.15)
        USB Root Hub (driver 10.0.16299.15)
        USB Root Hub (driver 10.0.16299.15)
        USB Root Hub (USB 3.0) (driver 10.0.16299.64)
    VolumeSnapshot
        Generic volume shadow copy (driver 10.0.16299.15)
        Generic volume shadow copy (driver 10.0.16299.15)
        Generic volume shadow copy (driver 10.0.16299.15)
        Generic volume shadow copy (driver 10.0.16299.15)
    WPD
        Storage (driver 10.0.16299.15)
    WSD Print Provider
        Brother HL-2270DW series [001ba9e1aab6] (driver 10.0.16299.15)
Quote from: mattkhan on March 06, 2018, 04:56:01 am
did you restart MC when changing the OpenGL option btw? i don't recall if it tells you to but you have to restart MC for it to take effect

Yes restarted PC

Quote from: RoderickGI on March 06, 2018, 05:16:05 am
Have you run a log of the issue and had a look to see what may be the problem?

I will try to get a log an post it here

Quote from: RoderickGI on March 06, 2018, 05:16:05 am
I might suspect a firewall preventing the download of MC components as well. Sometimes just one specific version of MC can trigger a specific Firewall or Antivirus application, blocking the components download. You could try disabling all security applications for a short while to see if the problem goes away. What security software are you using?

Using Windows Defender. Have excluded JRiver.
Disabled same results
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