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Author Topic: Shuts down after a minute or two  (Read 1417 times)

jedx02

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Shuts down after a minute or two
« on: May 13, 2018, 05:13:42 pm »
I am running 2400025 and it is still shutting down after a minute or two.  Is the solution to shut off autoupdate? 
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jedx02

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Re: Shuts down after a minute or two
« Reply #1 on: May 14, 2018, 07:37:07 am »
MC24 just shuts down on its own.  I reinstalled MC24 but that did not change anything.  The mac reports the following:

Crashed Thread:        9

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)
Exception Codes:       KERN_INVALID_ADDRESS at 0x00007fc69b3fffe0
Exception Note:        EXC_CORPSE_NOTIFY

Termination Signal:    Segmentation fault: 11
Termination Reason:    Namespace SIGNAL, Code 0xb
Terminating Process:   exc handler
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Awesome Donkey

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Re: Shuts down after a minute or two
« Reply #2 on: May 14, 2018, 08:11:10 am »
What version of Mac OS X are you running?
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jedx02

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Re: Shuts down after a minute or two
« Reply #3 on: May 14, 2018, 02:27:47 pm »
Quote from: Awesome Donkey on May 14, 2018, 08:11:10 am
What version of Mac OS X are you running?

The latest version of High Sierra.
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bob

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Re: Shuts down after a minute or two
« Reply #4 on: May 14, 2018, 02:34:23 pm »
Quote from: jedx02 on May 14, 2018, 02:27:47 pm
The latest version of High Sierra.
The dump text of the crash report and a log would be good.
As for auto update, you can turn it off under the Help menu..
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jedx02

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Re: Shuts down after a minute or two
« Reply #5 on: May 14, 2018, 04:00:27 pm »
By dump text you mean the text that Apple's crash report generates or is this something in MC24?  Where do I e-mail the dump text?  Or do I post it here?
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bob

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Re: Shuts down after a minute or two
« Reply #6 on: May 15, 2018, 09:15:51 am »
Quote from: jedx02 on May 14, 2018, 04:00:27 pm
By dump text you mean the text that Apple's crash report generates or is this something in MC24?  Where do I e-mail the dump text?  Or do I post it here?
The apple crash report details, you can attach them here or email it to bob (at) jriver (dot) com.
Also a log would be good. Turn on logging in MC and after the crash, the next time you go into the logging you can choose "Report Problem" which will create a zipfile on the desktop which you can email to us.
The log will include the previous log so we can look at that for info.
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