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[swamos]

Duh, I just attempted to upgrade from MC22, downloading (and paid for) a single Windows license using my 'Master License' key. Of course installation fails 'license for a different product'.

What do I do now? Pay (again) and download the Master license with the correct key? If so, can I get a refund on the errant Windows License I just bought?

[JimH]

What license do you want?

[fitbrit]

What license do you want?

SWAmos wants an MC24 Master license. He wasn't aware that he should have downloaded and installed MC24 first and then upgraded that way.

[renato]

Hi good afternoon, I need help on this subject too

I have a Master License JR 22 for Windows and by mistake , I bought an upgrade to JR 24 for MAC not for Windows and it should be. What should I do? Please need help

[JimH]

You have mail.

[swamos]

I have paid for both a Windows MC24 and a Master License, both using my existing MC23 Master License registration code. As I stated previously, neither upgrade downloads install indicating "wrong product".

I would like to 1) get a refund for the Windows MC24 I errantly purchased, and 2) somehow get the purchased MC24 Master License upgrade to install and replace my MC23 license that I am currently using.

Any help on this would be greatly appreciated as I am migrating to a new Baetis Reference media server soon and want MC24 running on it.

Thanks

[JimH]

You probably need to download and install MC24.

[swamos]

I now have MC24 running thanks to the comments about simply downloading and installing the MC24 and then installing the new license code. I'm sure it is in the instructions but I clearly did not see those steps. Anyway, thanks to Fitbrit and JimH for those comments.

Still no response to getting a refund on the MC24 windows only I bought and don't need. Oh well.