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Author Topic: not sent a code  (Read 764 times)

gsamuel

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not sent a code
« on: September 20, 2018, 11:10:38 pm »
bought jriver yesterday with paypal  Transaction ID: 369313854D848743Y 
not sent a code

so, they didnt recover from the data breach and I should dispute the paypal transaction? Or will I get a code??
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Awesome Donkey

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Re: not sent a code
« Reply #1 on: September 21, 2018, 04:04:46 am »
Did you follow the instructions here: https://wiki.jriver.com/index.php/Paypal

Quote
If you used PayPal to purchase, but no license was installed, please visit https://rover.jriver.com/cgi-bin/paypal_support.cgi and enter your e-mail address. The license should then install.
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JimH

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Re: not sent a code
« Reply #2 on: September 21, 2018, 06:13:50 am »
Awesome Donkey's link would normally work, but since you filed a claim with Paypal, the money was on hold and the link won't work.

I refunded the purchase.

I believe this is a Paypal problem, not a problem with our servers.

Once you have received the refund, please purchase again.  If there is a problem, post here and we'll be able to fix it.
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JimH

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Re: not sent a code
« Reply #3 on: September 21, 2018, 06:22:02 am »
Paypal shows the refund as complete.  The case you opened is now closed.
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