Print

Please login or register.
1 Hour 1 Day 1 Week 1 Month Forever
Login with username, password and session length

[robfritz]

Hello,

I paid for and downloaded the MC24 upgrade.  When I click on the software to run, a window pops up and says "Your license file is for a different product".  I've used the same license for years.  Any ideas of what I need to do to get it installed?

Thank you,

Rob 

[JimH]

Download MC24 from jriver.com.

Install it.

Restore.

Here are the full instructions:
https://wiki.jriver.com/index.php/Restoring_a_License

[robfritz]

Thank you for your prompt reply, Jim.  I was able to get set up per your restore page. It was up and running for a few minutes, but playing all files in 44.1. 

I changed the Audio Device setting under tools from "Default Audio Device [Direct Sound]" to "Chord Async USB ...", as well as all other options, and still no audio at all, and no light on the Chord Qute EX DAC I have connected up. 

I understand that this DAC is not the most friendly unit with PC audio, and I have had similar things occur with MC in the past.  I don't recall the fix, but maybe you could help. 

The DAC has ultimately played successfully with MC for months now, but not so with Roon, hence my decision to re-up to your 24 today.  Thanks for any suggestions you can offer.  "Sound" settings on the computer are also checked and are fine.   

[JimH]

Please try the Audio Setup guide on our wiki. 
https://wiki.jriver.com/index.php/Audio_Setup

Pay special attention to Output Format.