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Author Topic: Licence issue  (Read 909 times)

kolia

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Licence issue
« on: January 24, 2019, 11:31:27 pm »
Hello
I had originally purchased a Windows licence, then switched to a master licence. I try to switch back to the original Windows licence with the registration code I have in hand without success. Each time I try to reinstall the Windows licence with the Windows licence registration code it reports that the master licence is installed (I even tried to fully unistall JRiver). Please let me know what I need to do. Thank you (currently MC23 installed on a PC)
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~OHM~

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Re: Licence issue
« Reply #1 on: January 25, 2019, 01:25:25 am »
so what is the problem....MC is licensed....what does it matter with what type?
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kolia

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Re: Licence issue
« Reply #2 on: January 25, 2019, 12:52:24 pm »
Quote from: ~OHM~ on January 25, 2019, 01:25:25 am
so what is the problem....MC is licensed....what does it matter with what type?
It matters because the upgrade price is higher. so I want to revert back to the original licence
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~OHM~

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Re: Licence issue
« Reply #3 on: January 25, 2019, 03:33:53 pm »
so a better description is needed from you....did you already purchase....if not, your on the wrong page to purchase a single license....no one here is a mind reader ;)....explain yourself.... ;D are you looking for a refund?
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kolia

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Re: Licence issue
« Reply #4 on: January 25, 2019, 11:48:49 pm »
Quote from: ~OHM~ on January 25, 2019, 03:33:53 pm
so a better description is needed from you....did you already purchase....if not, your on the wrong page to purchase a single license....no one here is a mind reader ;)....explain yourself.... ;D are you looking for a refund?
You may have overlooked my original post. Years ago I bought a windows licence. Then I upgraded to master licence. I don't care anymore about the master licence, and i do not want any refund, did I suggest that, I don't think so. I just want to be able to install my original Windows licence and pay for the upgrade of the windows licence. Someone from JRiver team willing to assist?
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Hendrik

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Re: Licence issue
« Reply #5 on: January 26, 2019, 02:35:00 am »
You should be able to buy an upgrade Windows license simply by using your old Windows license key in this form:
https://jriver.com/purchase_25_as_upgrade.html

It doesn't need to be installed in MC for that to happen.
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kolia

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Re: Licence issue
« Reply #6 on: January 26, 2019, 03:04:10 am »
Quote from: Hendrik on January 26, 2019, 02:35:00 am
You should be able to buy an upgrade Windows license simply by using your old Windows license key in this form:
https://jriver.com/purchase_25_as_upgrade.html

It doesn't need to be installed in MC for that to happen.
Thank's Hendrik, this is the information I was looking for.
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kolia

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Re: Licence issue
« Reply #7 on: January 26, 2019, 03:32:46 am »
I just bought the Windows upgrade license (MC25). I tried to install it (double click on the file). It is reported: your license file is for another product. So what should I do to get it activated? I already fully uninstalled MC without success.
Thank you
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Awesome Donkey

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Re: Licence issue
« Reply #8 on: January 26, 2019, 06:07:33 am »
Make sure you're using the latest build of MC24.

https://yabb.jriver.com/interact/index.php/topic,119211.0.html
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kolia

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Re: Licence issue
« Reply #9 on: January 26, 2019, 08:47:23 am »
Quote from: Awesome Donkey on January 26, 2019, 06:07:33 am
Make sure you're using the latest build of MC24.

https://yabb.jriver.com/interact/index.php/topic,119211.0.html
Thanks for the tip, everything is working now.
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~OHM~

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Re: Licence issue
« Reply #10 on: January 26, 2019, 10:30:04 am »
Quote from: kolia on January 25, 2019, 11:48:49 pm
You may have overlooked my original post. Years ago I bought a windows licence. Then I upgraded to master licence. I don't care anymore about the master licence, and i do not want any refund, did I suggest that, I don't think so. I just want to be able to install my original Windows licence and pay for the upgrade of the windows licence. Someone from JRiver team willing to assist?
I never suggested you wanted a refund. I was trying to get you to this point of explaining what you wanted. As I suspected you were on the wrong page!

No where in YOUR ORIGINAL POST does it say years ago...don't make me out to be the jerk here! :'(
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