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[pamillet]

Hy
very happy with jriver, i decided to buy MC25 whe receiving the first proposal, the 12th of January
and this evening, checking where was the key, i found noting in received mail from jriver
i tried to remember if i had really fullfilled the order, and, without any mail, i supposed that i did not complete the ordre
and... i have (re) ordered MC25...

Receiving the file Media Center25 Windows-458133.mjr, i discover that i had a previous one ... Media Center25 Windows-447398

the form should have told me that I had already ordered, since i reentered the MC24 key... !! I am not entirely responsible for the mistake !

I hope it's possible for you to cancel the second order and refund it...

and check why not sending an email for the order...

thanks in advance

pam

[Awesome Donkey]

and check why not sending an email for the order...

Hotmail or Outlook, perhaps? If so, Microsoft has been blocking JRiver's emails so I wouldn't recommend using an Hotmail or Outlook email address when purchasing MC.

[Deanna]

Thank you for your purchase.  We will locate the transactions tomorrow 2/7/2019 and issue a refund for one of the purchases.
Deanna

[Deanna]

Thank you for your patience.  A credit has been issued to your credit card account.  It may take a couple days to appear on your account.
Deanna

[pamillet]

it's OK for the refund

and i apologize, but your mails were spammed by my operator (free.fr...)

thanks for your reactivity

pam