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Author Topic: License upgrade  (Read 777 times)

whatwhat

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License upgrade
« on: April 02, 2019, 12:42:27 pm »
I'd like to upgrade my MC21 license(master) to the latest 25.
- Is it possible to upgrade to another license version like MC21(master) > MC25(windows)?
- Are the payment methods only some credit cards and Paypal? If wire transfer is available, how to do it?
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JimH

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Re: License upgrade
« Reply #1 on: April 02, 2019, 01:30:54 pm »
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whatwhat

  • Junior Woodchuck
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Re: License upgrade
« Reply #2 on: April 03, 2019, 03:04:53 am »
https://wiki.jriver.com/index.php/Purchase_and_License_Recovery
JRiver wiki above says "especially if you are upgrading from a previous version. Enter all information, choose a payment type (Mastercard/VISA or PayPal) and click Purchase.".

Does that mean Name, Company, Address, City, State/Province, Zip/Postal Code, Country, Phone in the upgrade payment page must be all filled up even though I use Paypal? If I fill incorrect info in them or don't fill them, my payment could be refused?
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JimH

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Re: License upgrade
« Reply #3 on: April 03, 2019, 07:12:05 am »
It's important to enter your name and enough other detail there that we can find your license if you need us to.  And it's nice to know your city at least.
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whatwhat

  • Junior Woodchuck
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Re: License upgrade
« Reply #4 on: April 03, 2019, 10:56:58 am »
Sorry but I got my 21 license from a domestic reseller. Of course the initial serial is genuine and every new license request via your page comes well. It looks obviously from the genuine JRiver.
So I don't know how the reseller filled them in since they had bought your licenses by wholesale.
Why I try to get an upgrade license in person is that they are now only selling the master license and not selling upgrade license.
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whatwhat

  • Junior Woodchuck
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Re: License upgrade
« Reply #5 on: April 03, 2019, 11:32:34 am »
Ok, I sent a PM to you with my code.
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JimH

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Re: License upgrade
« Reply #6 on: April 03, 2019, 12:40:35 pm »
I've changed the email address on your license to your forum address and re-sent your license.
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