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[JRFan]

Just purchased the full licence 1 hour ago, uninstalled the already licensed MC25. Downloaded MC25 install. Installed it. Installed the key. Said was successfully registered. Went to help/registration, not registered to me but to the previous owner.

[Awesome Donkey]

Go to Help > Registration Info... where it tells you about the owner. There should be a button on the bottom to Reset and Restore License so give that a try.

[JRFan]

Did that already and tried again just now. Both times it said it was successful but the registered name is still the previous name.

[JackV]

I purchased 26 for Win to upgrade 25 for Win, downloaded the installer and attempted install.. Message returned "not  for the same product." How do I recover and install??

[BigSpider]

Download MC25 version 114 and install it then apply your reg.

[Awooof77]

Totally wrapped around axle trying to sign up for upgrade from Version 25 to 26!
I purchased 25 late last December. Thought I had registration code but apparently endless string of numbers, letters don't match! Probably a zero is a capital O???

Isn't there and easier way to just sign up for upgrade?

My JR MC resides on music server. I'm trying to get an upgrade code on my desktop computer. Maybe that is problem/

Help!

[jreece]

I have a problem with upgrading and cant seem to find any direct email address for support, just this Forum.

I originally bought a Windows MC 19 and then wanted it for my Mac too so bought a Mac version as well. I later upgraded the Mac version to 20. I want to run Spotify through the windows version so I upgraded last night, but chose a Master License (multi platform upgrade) so I can presumably use the same code for my Mac or PC. I have previously paid for two copies but it would seem fair to now be able to upgrade them together?

I have downloaded MC 25 on the PC and tried to enter the registration code that I was sent through on purchase but the Windows computer says the code is not valid. It has started running a trial version for me instead.

I also still have MC 19 on there. Should I uninstall that version of MC19 and leave just 25 on? I thought the playlists etc may have copied across but they haven't. However the biggest problem is that I cant get it to accept the New upgrade code that I have bought.

In addition I can't get Spotify to play through it. I Have changed the WDM driver setting to JRiver and masde it the default and can see in the meters that Spotify is going in to it on the WDM driver page but no audio is coming out. I have an Arcam Amp connected and have selected that as the output from the DSP.

Sorry - lots of issues to solve but if anyone can help that would be much appreciated. Thank you.

[Awesome Donkey]

Make sure you're using the latest MC25 build (25.0.114) for Windows for the MC26 license to work: https://yabb.jriver.com/interact/index.php/topic,122717.0.html

Also, the easiest way to transfer playlists, settings, etc. is by doing a library backup in MC19 and restoring the library backup in MC25: https://wiki.jriver.com/index.php/Library_Backup

[quir]

I installed in June the trial version of MC25 for Mac and after few days I purchased but didn't use it.
Now I'm in a loop.
When I try to open MC25 it is written that the trial period has expired
when I restore it says that my license file is not valid for MC and asks if I want to purchase an upgrade
when I click NO it goes again to the window showing trial period has expired.
What is wrong?

[quir]

Sorry, it's not the right place. I Will post it in Mac forum

[anantaman]

Hi. I have stayed with version 17/18 because after those versions you took out the recording facility which I find very useful. Has it been put back in yet?

[amham]

I neglected to download MC26 on an older PC laptop.  I have a MC26 master license.  I'm not ready to purchase MC27.  How do I download MC26?

[JimH]

https://wiki.jriver.com/index.php/Restoring_a_License