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Author Topic: WDM driver not working in MC26  (Read 3447 times)

dominique-tanguy

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WDM driver not working in MC26
« on: December 29, 2019, 09:27:44 am »

Hi to all,

I was using WDM driver with MC25. I have the same parameters in MC26 (Options/General/ Features WDM ticked)...

I have just uninstalled MC25 to keep only MC26, but the WDM driver is not available anymore in my list of Audio optiosn...

Any idea?

Cheers,

Dominique
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BigSpider

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Re: WDM driver not working in MC26
« Reply #1 on: December 29, 2019, 03:51:15 pm »

Make sure you are using MC26.0.14
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stewart_pk

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Re: WDM driver not working in MC26
« Reply #2 on: December 29, 2019, 07:10:14 pm »

Remove the WDM driver from the General --> Features list and then close JRiver and then run it again.
Then add the WDM driver from the JRiver General --> Features list and then close JRiver and then run it again.
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dominique-tanguy

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Re: WDM driver not working in MC26
« Reply #3 on: December 30, 2019, 02:04:25 am »

Make sure you are using MC26.0.14


I was running 012. I have installed 014. Same issue. No WDM driver visible despite ticked  in "Features"

My setup:
Code: [Select]
Library
    Total files: 10.142
    Audio files: 9.123
    Image files: 1.018
    Video files: 1
    Other files: 0
Processing
    Thumbnails built: 35% (3574 of 10142)
    Audio analyzed: 3% (276 of 9124)
Background Tools Running
    No tools currently running
Power
    Mode change (disable screensaver, keep monitor on) [expires in 3 seconds]
Media Center
    Version: 26.0.14 registered
    Install path: C:\Program Files\J River\Media Center 26\
    Interface plug-ins: Interface Plugins: TiVo Server (not running)
    JRMark: never run
    Program run time: 56 seconds
    Memory used: 41,4 MB memory
    Handles used: 618 handles
Advanced System Info
    Memory & CPU
        CPU features: MMX, SSE2, SSE3, SSSE3, SSE4.1, AVX
        Free Physical Memory: 11,8 GB
        Total Logical Cores: 8
        Total Memory: 15,9 GB
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        Microsoft Windows 10 64-bit
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        Intel(R) 100 Series/C230 Series Chipset Family PMC - A121 (driver 10.1.1.38)
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        Intel(R) 100 Series/C230 Series Chipset Family Thermal subsystem - A131 (driver 10.1.1.42)
        Intel(R) Management Engine Interface  (driver 1815.12.0.2021)
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        Intel(R) Xeon(R) E3 - 1200/1500 v5/6th Gen Intel(R) Core(TM) Gaussian Mixture Model - 1911 (driver 10.1.1.42)
        Interface de gestion Microsoft Windows pour ACPI (driver 10.0.18362.1)
        Interface de gestion Microsoft Windows pour ACPI (driver 10.0.18362.1)
        Microsoft System Management BIOS Driver (driver 10.0.18362.1)
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        Périphériques IR grand public (driver 10.0.18362.1)
        Pilote d’affichage de base Microsoft (driver 10.0.18362.329)
        Pilote d’infrastructure de virtualisation Microsoft Hyper-V (driver 10.0.18362.476)
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        Pont PCI vers PCI (driver 10.0.18362.418)
        Pont PCI vers PCI (driver 10.0.18362.418)
        Pont PCI vers PCI (driver 10.0.18362.418)
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        Ressources de la carte mère (driver 10.0.18362.267)
        Ressources de la carte mère (driver 10.0.18362.267)
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        Ressources de la carte mère (driver 10.0.18362.267)
        Ressources de la carte mère (driver 10.0.18362.267)
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        Ressources de la carte mère (driver 10.0.18362.267)
        Système compatible ACPI Microsoft (driver 10.0.18362.329)
        Système compatible UEFI Microsoft (driver 10.0.18362.329)
        TPS65988 Device (driver 1.0.2.6)
        Ventilateur ACPI (driver 10.0.18362.267)
        Ventilateur ACPI (driver 10.0.18362.267)
        Ventilateur ACPI (driver 10.0.18362.267)
        Ventilateur ACPI (driver 10.0.18362.267)
        Ventilateur ACPI (driver 10.0.18362.267)
        Zone thermique ACPI (driver 10.0.18362.267)
        Zone thermique ACPI (driver 10.0.18362.267)
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        Contrôleur hôte Intel(R) USB 3.1 eXtensible - 1.10 (Microsoft) (driver 10.0.18362.207)
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        Périphérique USB inconnu (échec de demande de descripteur de périphérique) (driver 10.0.18362.1)
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        Cliché instantané de volume générique (driver 10.0.18362.1)
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dominique-tanguy

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Re: WDM driver not working in MC26
« Reply #4 on: December 30, 2019, 02:56:22 am »

It works!

I have disconnected my DAC, unticked and ticked again WDM, and the driver is back!

But it is labelled "JRiver Media Center 25" despite I am using MC26.

Dominique
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rsg

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Re: WDM driver not working in MC26
« Reply #5 on: December 30, 2019, 10:57:29 am »

Thank you, Dominique! Mine works too. As mentioned in the other current thread (the one I started): "Disconnected my DAC, ticked WDM, and MC 25 shows up in 'Select Playback Device'. Then reconnected the DAC. The trick seemed to have been disconnecting the DAC whilst ticking/unticking WDM in Tools>Options>General>Features". Yes, it's JRMC25 (I'm running 26), but that doesn't seem to matter...
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RoderickGI

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Re: WDM driver not working in MC26
« Reply #6 on: December 30, 2019, 04:18:48 pm »

But it is labelled "JRiver Media Center 25" despite I am using MC26.

If it is labelled "JRiver Media Center 25 (JRiver Media Center 26)" in the Windows 10 Sound Settings, you can rename that first portion in the Windows 10 "Sound > Device Properties" settings.

Apparently MC can't rename an Audio Device if Windows already knows about it, or something like that. Maybe if you completely removed the WDM using Windows Device Manager, MC might be able to get the name correct when the WDM is set up again, but I haven't tried that. I just rename, as above.

BTW, the need to disconnect the DAC to get the WDM to install again is a weird one. Maybe if you had changed the Default Audio Device in Windows to say the PC speakers, that would have had the same effect, if the DAC has its own drivers. Or maybe even if it just used the Windows drivers. It sounds like the DAC driver/hardware didn't want to release the Default Audio Device setting.
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What specific version of MC you are running:MC27.0.27 @ Oct 27, 2020 and updating regularly Jim!                        MC Release Notes: https://wiki.jriver.com/index.php/Release_Notes
What OS(s) and Version you are running:     Windows 10 Pro 64bit Version 2004 (OS Build 19041.572).
The JRMark score of the PC with an issue:    JRMark (version 26.0.52 64 bit): 3419
Important relevant info about your environment:     
  Using the HTPC as a MC Server & a Workstation as a MC Client plus some DLNA clients.
  Running JRiver for Android, JRemote2, Gizmo, & MO 4Media on a Sony Xperia XZ Premium Android 9.
  Playing video out to a Sony 65" TV connected via HDMI, playing digital audio out via motherboard sound card, PCIe TV tuner

bblue

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Re: WDM driver not working in MC26
« Reply #7 on: December 30, 2019, 04:56:44 pm »

I've had the same problem on 26.14, with the WDM driver.  Yes, you can rename it at the sound properties level, but not (that I can find) in the device manager.  The only option there is to delete it known as MC 25.  The rename will work until you uninstall the real MC25.  Then there is nothing that the system sees resembling the WDM driver for 26, even after a re-install of 26.

Any other suggestions?  This problem has been with us for many versions, and the renaming the sound properties device always took care of it, unless you eventually wanted to delete the previous installation.

There must be a better fix for this that doesn't involve any minor surgery after the update.  ??

--Bill

26.14 seems really solid, though, for everything else.  Kudos!
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Hendrik

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Re: WDM driver not working in MC26
« Reply #8 on: December 30, 2019, 05:12:38 pm »

The name is purely visual, it is of no consequence. You don't have to rename it.
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bblue

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Re: WDM driver not working in MC26
« Reply #9 on: December 30, 2019, 05:18:21 pm »

The name is purely visual, it is of no consequence. You don't have to rename it.
Of course.  But as soon as you uninstall the previous version (25), the Windows system no longer sees anything.

So what's the best way to force the current new version (26 in this case) to regenerate a correctly named driver?

--Bill
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Hendrik

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Re: WDM driver not working in MC26
« Reply #10 on: December 30, 2019, 05:21:27 pm »

Worst case just disable the WDM feature in MC, save, and re-enable it, that'll force a driver re-install at any time.
I'll look if we can make the installer re-install the driver if its no longer present in the system for some reason, if it doesn't do that already.
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dtc

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Re: WDM driver not working in MC26
« Reply #11 on: December 30, 2019, 06:11:42 pm »

The name is purely visual, it is of no consequence. You don't have to rename it.

The name is consequential. It looks to users that they have an old version. Many people have reported this problem.  You should  keep the name in sync with the version number or remove the number from the name. Otherwise people think there is a problem.
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Hendrik

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Re: WDM driver not working in MC26
« Reply #12 on: December 31, 2019, 03:15:20 am »

The name is consequential. It looks to users that they have an old version. Many people have reported this problem.  You should  keep the name in sync with the version number or remove the number from the name. Otherwise people think there is a problem.

As we've said before, Windows doesn't like renaming devices you already have. We can't force it to rename when you upgrade MC.
I might remove the version from the display name in the next driver update, but that still won't affect people that already have it installed right now.
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bblue

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Re: WDM driver not working in MC26
« Reply #13 on: December 31, 2019, 05:02:38 pm »

As we've said before, Windows doesn't like renaming devices you already have. We can't force it to rename when you upgrade MC.
I might remove the version from the display name in the next driver update, but that still won't affect people that already have it installed right now.

Rather than trying to rename it, since MC created the WDM driver in the first place, just delete the old one and create a new one with the correct name. ?
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Hendrik

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Re: WDM driver not working in MC26
« Reply #14 on: January 01, 2020, 07:14:12 am »

Rather than trying to rename it, since MC created the WDM driver in the first place, just delete the old one and create a new one with the correct name. ?

Thats the same thing, Windows caches device information and just reuses the old name. Also, people are not particularly happy when we do that, since it messes with the default output device etc.
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RD James

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Re: WDM driver not working in MC26
« Reply #15 on: January 02, 2020, 07:43:03 pm »

Thats the same thing, Windows caches device information and just reuses the old name. Also, people are not particularly happy when we do that, since it messes with the default output device etc.
While it may require some work for those changes to take effect, have you considered renaming the device as a one-time thing so that it's called "JRiver Media Center" instead of being version-specific?
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