Topic: Crash Reports with MC26.0.14 (Read 7674 times)

JimH · « **on:** December 16, 2019, 03:32:11 pm »

We had a rough time with the first build we released:
https://yabb.jriver.com/interact/index.php/topic,123392.0.html

But 26.0.14 seems to be working.
https://yabb.jriver.com/interact/index.php/topic,123399.0.html

If you still have a problem, make sure you're using 26.0.14.

fitbrit · « **Reply #1 on:** December 17, 2019, 10:36:46 pm »

I found that the latest (115?) build of MC25 would crash on autoimport. I then installed this build of MC26 with the same license and all was well. Great fix to all the issues of the previous build.

tzr916 · « **Reply #2 on:** December 21, 2019, 02:29:57 pm »

Black screen then hang trying to playback tv show (.ts file). Was watching live tv channel in theater view, pressed stop, went to recorded shows, selected "CBS News at 10p" tv show, press play, only got audio and black screen, tried remote buttons Jump Forward a few times then STOP a few times, no response, then audio went into a loop/repeating noise, had to CTRL-ALT-DEL where it said MC not responding, killed process. After restarting MC, the same file played back perfectly.

Yesterday I setup a separate Zone for Music and ZoneSwitch, if that matters. But it's been working all day yesterday and this morning.

Attached edited log file, beginning just before playback/hang occurred, and included system info.

comox · « **Reply #3 on:** December 21, 2019, 07:22:13 pm »

I attempted to re-analyze my 200,000+ audio & video files to take advantage of the new waveform feature. Got about 2/3 done and then my library became corrupted and I lost all views. Fortunately I made a backup before starting but it was pain to recover because I had to redo all the changes I made over several days while the analysis was running. My hardware is perfect and beefy. If I had to speculate it has something to do with the new Waveform field becoming very large for large libraries. I think (but am not sure) that the file "field (waveform).jmd" was over 200MB when things blew up. Suggest you do more stress testing with large libraries.

Also noticed that some (not all) of my online ifo dvd's were causing problems for the new analysis feature. Analysis status did not stop at 100% (as it did in the past) but kept going to 1000's of % complete until I noticed the thread was running unhinged. I would then stop the analysis, remove the problematic dvds, and resume the analysis.

I do not know if the two problems are related. I'm guessing not.

JimH · « **Reply #4 on:** December 22, 2019, 01:11:37 am »

Quote from: comox on December 21, 2019, 07:22:13 pm

I attempted to re-analyze my 200,000+ audio & video files to take advantage of the new waveform feature. Got about 2/3 done and then my library became corrupted and I lost all views. Fortunately I made a backup before starting but it was pain to recover because I had to redo all the changes I made over several days while the analysis was running. My hardware is perfect and beefy. If I had to speculate it has something to do with the new Waveform field becoming very large for large libraries. I think (but am not sure) that the file "field (waveform).jmd" was over 200MB when things blew up. Suggest you do more stress testing with large libraries.

Also noticed that some (not all) of my online ifo dvd's were causing problems for the new analysis feature. Analysis status did not stop at 100% (as it did in the past) but kept going to 1000's of % complete until I noticed the thread was running unhinged. I would then stop the analysis, remove the problematic dvds, and resume the analysis.

I do not know if the two problems are related. I'm guessing not.

Are you using 26.0.14?

timmotte · « **Reply #5 on:** December 22, 2019, 12:12:49 pm »

Hi,
Win 10
JRiver 26
GeForce 1060
X58 platform

I have two bluescreen or freez or shutdownproblems.

1:
I started dlna Server and got bluescreen after getting the dlna Password.

2: If i usw madvr in standard mode light middle high I get freezes/shut Downs.

Any suggestions?

How do i fast Switch smartphone-Keyboard to english?

Tim

JimH · « **Reply #6 on:** December 22, 2019, 03:26:34 pm »

Are you using MC 26.0.14?

herr_schneider · « **Reply #7 on:** December 28, 2019, 12:19:55 am »

MC 26.0.16 / Win10 both 64bit

MC crashing on trying to change Playing Now visualization: right mouseclick in Playing Now, crash.

See attached file.

Nonetheless: I wish you all a happy and blessed 2020!

BigSpider · « **Reply #8 on:** December 28, 2019, 06:38:16 pm »

Quote from: herr_schneider on December 28, 2019, 12:19:55 am

MC 26.0.16 / Win10 both 64bit

MC crashing on trying to change Playing Now visualization: right mouseclick in Playing Now, crash.

See attached file.

Nonetheless: I wish you all a happy and blessed 2020!

Just tried this and it is working as expected here.

23Anonymous · « **Reply #9 on:** December 30, 2019, 09:33:53 pm »

26.0.14 …. HUNG/Crashed/Black Screen 5 times (maybe 6) yesterday. Last time was when closing using the red box with the X in upper right corner. 25 was starting to hang more frequently the last 3 months. I've waited over 30 minutes a couple time to see if it would catch up, sometime it will, mostly not. Is there a log I can get for you to help trouble shoot? Also seems to be getting worst the more I add to library, I have about 37,000 video files and 25,300 audio files. Added about 100 video yesterday. Hung a couple of three times while working on TAGS. When HUNG uses 13.7 -20% of PROCESSOR, small amount of memory in use. The current Hardware should keep up.
W10pro-64bit, i7-6700K (average clock 4.17), 64g RAM, Nvida 1080 GPU C: 512g Samsung 950Pro (over provisioned to 428g) F: 152TB (55.3 free) G: 70.9TB (17.6 free) J: 49TB (35 free), REAL CRAPPY Internet.
> Also could you please fix the one click random play when I select AUDIO TAB, I now have to drill in a couple layers w/26.
> OH yah... Is there a way to tag audio files to "SKIP" in shuffle play mode? (iTunes had this) Also can I stitch tracks together to restore " a Trilogy" e.i. some of the Beatles - Abby Road or Robert Palmer - Sneaking Sally tracks 1-3 should play as one "song" per the vinyl or CD.

Gio300ZX · « **Reply #10 on:** December 31, 2019, 03:35:33 am »

Hallo. I too have found MC 26.0.14 (64-bit) more crashy than normal recently. I just uninstalled all MCs from my media PC (Win 10 Home) having followed the backup procedure in the pop-up. Yesterday, having added the video folder (default), it crashed every time. It will import a few files then go completely unresponsive. The only way I have found to get it working again is to remove the video folder from the auto-import.

Oddly, it reports a small amount of video when navigating through the video heading - some 39 files 3.3GB. But since that folder actually contains 39 folders, 254 files 96.8GB it's all a bit baffling.

JimH · « **Reply #11 on:** December 31, 2019, 06:52:44 am »

Gio,
With 26.0.14?

Hendrik · « **Reply #12 on:** December 31, 2019, 07:27:24 am »

If you are having frequent crashes, we always appreciate crash reports so we can investigate them. Enable logging (see wiki), and after a crash happened provide us with the log package, and we'll be able to look into them!

davelr · « **Reply #13 on:** December 31, 2019, 08:55:34 am »

Quote from: 23Anonymous on December 30, 2019, 09:33:53 pm

> Also could you please fix the one click random play when I select AUDIO TAB, I now have to drill in a couple layers w/26.
> OH yah... Is there a way to tag audio files to "SKIP" in shuffle play mode? (iTunes had this) Also can I stitch tracks together to restore " a Trilogy" e.i. some of the Beatles - Abby Road or Robert Palmer - Sneaking Sally tracks 1-3 should play as one "song" per the vinyl or CD.

Jeez, that's a boatload of hardware.

As to "auto" skip, not sure if this will do what you want, but; I set rating "stars" to 0 for tracks I don't want to include (duplicates, bad quality, just don't like them) and then construct a shuffle playlist that only plays tracks with one or more stars. Of course you can include whatever else you want in the playlist.

Agree it would be great to be able to "stitch together" tracks for single playback.

pacdpm · « **Reply #14 on:** December 31, 2019, 02:31:12 pm »

Same here with 26....freezes up...black screen...best of all? KEEPS TELLING ME MY TRIAL PERIOD IS UP!! Buy a license (have one) extend trial period etc......Lotta kinks...BUT....still love the program (when it's working right)

JimH · « **Reply #15 on:** December 31, 2019, 02:57:07 pm »

A freeze (lockup) is different than a crash. Let it run.

If your trial period is up, that's a problem. You need the most recent build to work with an MC26 license.

JimH · « **Reply #16 on:** December 31, 2019, 02:57:35 pm »

Anyone reporting a problem, please include the full version number of MC and the OS.

23Anonymous · « **Reply #17 on:** December 31, 2019, 08:37:15 pm »

I apparently have logging enabled. Attached is the log file going back ……. a long time? See things in there that were done awhile ago (months). Reset logging after saving this.
Just want to stress.... FREEZE, curser turns into spinning blue ring. If I try anything/curser movement, screen washes out and I get a pop-up/window "MC not responding" and a choice to close or wait. I usually give it a few minutes to respond, have waited 30 minutes a couple + times, If it recovers it's within 60seconds. It has also just closed, can't get what happened last (click, item, etc.) I usually CTRL_ALT_DELET to access task manager before closing. I'll see CPU usage at 13+ % and "not responding" or <2 - 0% CPU and "not responding" for MC. Other processes using 0 - 5% of CPU total (5 is high). Still have a lot of free memory.
I've had it hang when trying to get show/movie INFO. Could It be getting hung because a non-responsive web site (crappy internet)? Are background processes accessing internet, (after a large number of files added)? I regularly see cover art change (which is a nuisance, as it will pull wrong title, crappy artwork or wrong language after I've already corrected it).

23Anonymous · « **Reply #18 on:** December 31, 2019, 08:50:04 pm »

Forgot to include.....
Get the Black Screen too, usually I'm clicking STOP as the credits are ending on a Blu-Ray (4K). I'm wondering if I'm catching it as it changes files (movie to Corp Logo) and jacking it up? But still....shouldn't happen

JimH · « **Reply #19 on:** December 31, 2019, 11:42:03 pm »

Quote from: 23Anonymous on December 31, 2019, 08:50:04 pm

Forgot to include.....
Get the Black Screen too, usually I'm clicking STOP as the credits are ending on a Blu-Ray (4K). I'm wondering if I'm catching it as it changes files (movie to Corp Logo) and jacking it up? But still....shouldn't happen

Try using Red October Standard for a while.

Gio300ZX · « **Reply #20 on:** January 01, 2020, 03:37:00 am »

Quote from: JimH on December 31, 2019, 06:52:44 am

Gio,
With 26.0.14?

JimH
That's confirmed. I checked with Help / About.

pacdpm · « **Reply #21 on:** January 01, 2020, 10:42:27 am »

windows 10/ 64 home version...latest updates...purchased MC25 8/4/2019 ALL updates (checked 2-3 times a week) purchased MC 26 10/29/2019...installed few days after release (mid December?)...updated to 26.0.14 (again check for updates ALOT)...So why the crashes? why the 'hangs' and why is trial period expiring?...not constant AND not with every use but enough to be annoying...OH and ps still love the program (would love it more if you brought back record function)...thanks... happy new year

JimH · « **Reply #22 on:** January 01, 2020, 12:12:00 pm »

If the trial is expiring, you didn't get the MC26 license installed correctly. Please read this:
https://wiki.jriver.com/index.php/Restoring_a_License

pacdpm · « **Reply #23 on:** January 01, 2020, 10:09:13 pm »

JimH..thanks but..I BOUGHT (PURCHASED) MC25 in August....there was NO trial period...installed and used with no problems (except for the HUGE learning curve)....bought (purchased) MC26 upgrade in October...installed mid-December...so when I get the "your trial period has ended' screen,,it IS a bit confusing....Must have installed MC26 correctly or it wouldn't work at all..and it was pretty easy...did read forum you suggested BEFORE upgrade to 26...will keep forging ahead (ever think about a "JRiver FOR DUMMIES" book)?...thanks for all the replies...Paul

JimH · « **Reply #24 on:** January 02, 2020, 06:52:13 am »

Please don't use all caps for posting. It's considered shouting.

Your posts will also be easier to read (and hence more likely to be read) if you use a period at the end of a sentence, not the ....

Thanks.

Awesome Donkey · « **Reply #25 on:** January 02, 2020, 06:59:42 am »

MC losing its registration can be caused by several things, things like the PC's hostname changing, WiFi Mac address randomization feature in the OS, perhaps even an incorrectly set system clock could potentially cause it.

herr_schneider · « **Reply #26 on:** January 03, 2020, 03:04:27 pm »

Quote from: BigSpider on December 28, 2019, 06:38:16 pm

Just tried this and it is working as expected here.

Seems to be related to Soundspectrum Aeon / GForce. Once those are uninstalled, everything is working fine. Strange, the same combination works on my Laptop, which is also win10 64bit /MC 64bit.

Raised a support ticket with soundspectrum.

23Anonymous · « **Reply #27 on:** January 08, 2020, 10:57:27 pm »

UPDATE: so in looking over a log file (not that I can understand it) I noticed that my UPGRADE to 26 was not 64bit.
So I un-installed (took out 24 at same time, 25 still installed) and installed the 64bit version MC26.0.14.
Things in general are better, left it open/running since the install (the 1st?) Tonight it hung when stopping a Blu-ray, menu was running. Left it for a minute or two but no response, Task manager showed not responding. The other issue was some tagging errors that were pretty constant, hope they show in log, also included screen shot. So attached is a pile of info I hope helps. Haven't installed MC26.0.15 yet.

23Anonymous · « **Reply #28 on:** January 09, 2020, 12:22:52 am »

This is annoying. Just fought thought uploading logs for an hour+, kept getting bounced and I have crappy Internet. How do I post two logs at 32,296KB and 4,032KB? Also have tag error report MC created, Tag error.rtf, how do I upload this? recopied to word as and created a .docx but can't send that either.

JimH · « **Reply #29 on:** January 09, 2020, 06:45:15 am »

Update first.

23Anonymous · « **Reply #30 on:** January 09, 2020, 12:01:29 pm »

Just updated to MC26.0.15.
First thanks for fixing the one click play on the audio tab.
2nd Last night the second Blu-ray hung when stopping the menu loop. Movie had ended and started looping menu to access bonus material (I gave it a solid 15 minutes to recover before forcing it to close.) I saved the log before upgrading to MC26.0.15. Do you want that log as well as the other two logs that are to big to post?
3rd In hind sight the TAGGING issue may have started throwing errors after I changed the file locations (cover art) from default after the 64-bit install. The tag errors were for files I wasn't even modifying. May have corrected it's self after a re-start. Haven't modified tags or imported files in the last few days.

Gio300ZX · « **Reply #31 on:** January 17, 2020, 06:18:06 am »

Quote from: Gio300ZX on January 01, 2020, 03:37:00 am

JimH
That's confirmed. I checked with Help / About.

Found the issue - notJRiver's fault. It also happened under 26.0.18 so I'll report there.

Gio300ZX · « **Reply #32 on:** January 17, 2020, 06:22:26 am »

Cracked it. I saw the recent upgrade to 26.0.18 so thought I would test again. Instant crash when trying to import default system video library. Backed library up, uninstalled, downloaded afresh from JRiver, same behaviour. Lightbulb. I moved all the videos out of the default folder and no crash. I then moved my videos (thankfully in a folder structure) one folder at a time back into the default videos folder and waited for JRiver to see them until I found the ones that caused an issue. There were two BBC iPlayer downloaded files from 2017. They claim to be .mp4 but nothing plays them - not JRiver, the Windows player, vlc. My guess is they're copy-protected / encrypted in some way that JRiver doesn't like. Or they're time-expired in some way (BBC iPlayer has a time limit to view).

I don't consider this a fault, I'll just delete them (or I can send you for research if you want) I can't even remember what they were

The only other (slight) issue which I will investigate some other time is that Windows File Explorer tells me there are 246 files and 109GB of Video but JRiver only reports 154 / 73GB. But the ones it does see play fine and it doesn't crash so I'm happy.

Thanks guys.

JimH · « **Reply #33 on:** January 17, 2020, 09:12:47 am »

Thanks for posting the solution. Could you provide a small file for Matt? He's matt at jriver.

Dawgincontrol · « **Reply #34 on:** January 17, 2020, 09:33:07 am »

Quote from: davelr on December 31, 2019, 08:55:34 am

Jeez, that's a boatload of hardware.

As to "auto" skip, not sure if this will do what you want, but; I set rating "stars" to 0 for tracks I don't want to include (duplicates, bad quality, just don't like them) and then construct a shuffle playlist that only plays tracks with one or more stars. Of course you can include whatever else you want in the playlist.

Agree it would be great to be able to "stitch together" tracks for single playback.

"Link Tracks", "stitches" together tracks so they stay in sequence when you move them to Playlists or shuffle tracks.

View the tracks, highlight them, then right click, select "Library Tools>Link Tracks.

INTERACT FORUM

Author Topic: Crash Reports with MC26.0.14 (Read 7674 times)