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Author Topic: newbie question: how do I submit my problem log?  (Read 634 times)

MsafiriAfrique

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newbie question: how do I submit my problem log?
« on: June 06, 2020, 11:15:34 pm »
I followed the instructions to create a zip file of the problem log (attached here).  Now what? 

My issue is that when I import my playlist about 10 % of the tunes show status "error" during download and then convert to "In Queue" once the operation is complete.

Thanks.
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MsafiriAfrique

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Re: newbie question: how do I submit my problem log?
« Reply #1 on: June 06, 2020, 11:27:51 pm »
By "import my playlist" I meant "sync to my handheld."  Thanks for any help.
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JimH

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Re: newbie question: how do I submit my problem log?
« Reply #2 on: June 07, 2020, 06:42:10 am »
If you're converting the files when you sync, what format?  Maybe it's having trouble with the encoding.  Not enough temp space, for example. 

Try converting files manually, just to test.  Select a few and right click.
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MsafiriAfrique

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Re: newbie question: how do I submit my problem log?
« Reply #3 on: June 07, 2020, 10:05:46 am »
Thanks for responding.  The files are a mix, flac, mp3, etc.  My device is Kann (Astel&Kern).  I erased the SD then reloaded each playlist separately.  That appears to be working.  Still loading.
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