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Author Topic: Some .mkv files crashing jriver  (Read 1016 times)

David593

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Some .mkv files crashing jriver
« on: June 11, 2020, 07:18:32 am »
I have a problem with crashes on some .mkv files. This has happened through several versions of JRiver. Computer is late 2013 15’ MacBook Pro. I7, quad core, 16gb Ddr3, GeForce gt750m discrete graphics and iris internal. O/S Catalina but crashed on previous o/s versions. Getting a bit problematic.

Crash report attached.
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Awesome Donkey

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Re: Some .mkv files crashing jriver
« Reply #1 on: June 11, 2020, 07:26:38 am »
Does it happen in the latest 26.0.87 build? There were video changes in 26.0.82.
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I don't work for JRiver... I help keep the forums safe from "male enhancements" and other sources of sketchy pharmaceuticals.

Windows 11 24H2 Update 64-bit + Ubuntu 25.04 Plucky Puffin 64-bit (AMD 7900X CPU/AMD 7800 XT GPU/64GB RAM/2TB M.2 NVMe SSD)
macOS Sequoia 15.4.1 (M4 Mac Mini 16GB RAM/256GB SSD)
Windows 11 24H2 Update 64-bit (Intel N305 Fanless NUC 16GB RAM/500GB M.2 NVMe SSD)
JRiver Media Center 34 (Windows + Mac + Linux) | iFi ZEN DAC 3 | JBL 306P MkII Studio Monitors | Audio-Technica ATH-M50x Headphones

Hendrik

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Re: Some .mkv files crashing jriver
« Reply #2 on: June 11, 2020, 08:34:50 am »
Looking at the crash, there is indeed a good chance this is fixed in 26.0.87. Please give that a try!
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~ nevcairiel
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David593

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Re: Some .mkv files crashing jriver
« Reply #3 on: June 11, 2020, 03:13:55 pm »
Sorry for the delay, And thank you both 👍 I wanted to try it out a bit. Well, it is much harder to crash now. A particularly crash-prone series that used to crash if I looked at it (many Used to if you try to pause or move through the file) I got to crash eventually and I enclose that report. First trials though are positive, what do you make of the reason this time?
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Hendrik

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Re: Some .mkv files crashing jriver
« Reply #4 on: June 11, 2020, 05:54:21 pm »
Thanks, thats quite a different issue now, in cleanup on stop, and no longer during playback. Will investigate that area more thoroughly tomorrow.
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~ nevcairiel
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David593

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Re: Some .mkv files crashing jriver
« Reply #5 on: June 12, 2020, 08:30:08 am »
Thanks. That explains it. Scrubbing and moving the file didn’t cause problems and it crashed when I stopped play. In fairness when I stopped another few times it didn’t crash! I’ll check more files today and see how it goes on others. Thanks again 👍
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David593

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Re: Some .mkv files crashing jriver
« Reply #6 on: June 12, 2020, 09:50:20 am »
Extensive testing of other files has yet to cause another crash 😁👍
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