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[iruga]

Hi,

I ran some updates via windows update and now JRiver is not opening anymore.  It gives me a message saying it did not close properly and three things to put back to default so it will open, but nothing happens.  I have tried reinstalling it but that has not helped.  I have Windows Defender turned off and no other anti virus programs.  It was working flawlessly last night.  I can still open the CD labeler and media editor that also came with it.

Has anyone else recently come across this issue?

Edit:  I went into event viewer to see what the error was:

Faulting application name: Media Center 27.exe, version: 27.0.57.0, time stamp: 0x6008c279
Faulting module name: Media Center 27.exe, version: 27.0.57.0, time stamp: 0x6008c279
Exception code: 0xc0000005
Fault offset: 0x000000000000507a
Faulting process id: 0x2c78
Faulting application start time: 0x01d6fda7150b5f61
Faulting application path: C:\Program Files\J River\Media Center 27\Media Center 27.exe
Faulting module path: C:\Program Files\J River\Media Center 27\Media Center 27.exe
Report Id: a00d0ba4-4257-4d30-b75c-dddb85686bfa

[Awesome Donkey]

Try the latest build, available here: https://yabb.jriver.com/interact/index.php/topic,128472.0.html

[iruga]

Unfortunately that did not help.

[JimH]

Try the 32 bit version of MC.

Configure Windows Defender.

[iruga]

Will do, I have also tried opening it on a fresh user account and it opens fine.  So whatever was 'updated' on my actual user account last night seems to be preventing it.

[iruga]

I have tried the 32 bit version and I have configured Windows Defender and then rebooted, neither worked.

[iruga]

I was able to install and use JRiver 25.  Still no idea why 27 will no longer open.

[EnglishTiger]

Since it sounds like something may have corrupted the installed MC27 files/folders try running CHKDSK to see if there are any bad/failing sectors on your system disc.

[iruga]

Will do, thank you for the suggestion.

[zybex]

If MC opens with a different user profile then it's likely just a corrupt folder or registry profile.

You can try this:
1. With Regedit, rename the key "HKEY_CURRENT_USER\Software\JRiver\Media Center 27" to "bad.Media Center 27". Try to start MC.
2. if that fails, rename the folder "C:\Users\PFonseca\AppData\Roaming\J River\Media Center 27" to "bad.Media Center 27". Try to start MC.

If 2 works, you can re-import your files or restore from a Backup. You'll need to reconfigure MC from scratch.
Note that the folder contains your database! Do not delete it, or at least make a backup of it.