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Media Center 27 Freezes, Can't Be Closed

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JimH:
Uninstall BitDefender, just to test.   I don't think this is an MC problem.

FKatz:
I notice that you say you "think" it's not MC - not that it can't possibly be MC.
Uninstalling my internet protection suite is not a trivial matter and I really don't want to spend my time doing it as sometimes it may take a day or two for the problem to occur and I certainly don't want to be without protection for a couple of days. I think it seems to be happening more frequently. It's happened twice today. It seems to occur when I'm scrolling through my list of files or doing a search. Just now I did one search which worked fine and then I did another search and it froze while I was trying to type in the search box.
Do you have some kind of error log which might help? Doesn't Windows have some kind of error tracking that might prove useful? I've been using computers for many years but my knowledge of the more technical aspects is minimal since it usually doesn't come into play.
None of my other programs freeze like this - I occasionally get a freeze but the task manager always takes care of it.
I'm really pretty exasperated with the program - it has some nice features but the lack of decent documentation is a real drawback and don't tell me to check the forums because answers are frequently too technical or just plain confusing. If I keep using the program I would like to be able to customize the layout and other features but the material in the Wiki is so confusing for a person like myself with limited technical expertise.
At some point I may try and disable all the functions of BitDefender for 20 minutes to see if it happens but if it is BitDefender isn't there some information I can provide you that will enable you to figure out what's going on.
I saw a posting where someone else has the same problem and he was given the same advice "disable windows defender" which he did to no avail.
At this point I've spent a couple hundred dollars getting the program and the yearly updates and I think I deserve better than "I don't think it's MC"
Someone, please help resolve this problem or I'm going elsewhere - I'm 78 years old now and life's too short to be screwing around with this nonsense.

JimH:
Search for Bitdefender here:

https://yabb.jriver.com/interact/index.php?topic=86096.msg588759#msg588759

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