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[FrostyCanada]

Hello, just purchased an upgrade license for Media Center 30 (MacOS)

I received the new registration code by email.

I downloaded and installed version MS29.0.86 as instructed.

I launched the app and under (help, registration info) it shows as registered to me but I didn’t enter my new key for version 30.

There’s a note in the email saying: If the matching version of Media Center is installed, the license will be installed automatically???

How does my new license for MC30 get installed automatically?

Did i miss any steps + do I need to enter my new registration code for version 29.0.86?

Steps from the email.

1) Please download and install Media Center first.

2) Then run Media Center and enter your Registration Code (under Help > Install License, or on the startup screen).  If the matching version of Media Center is installed, the license will be installed automatically.

Any clarification would be appreciated,
Brian

[Scarbelli]

Same here... No clarification..  I purchased MC 30 but can't get install past MC 29. No explanations in support forum???

[JimH]

Please read this:  https://wiki.jriver.com/index.php/Restoring_a_License

You need to download and install from our Download Page.  Then restore the license.

[FrostyCanada]

Hello Jim, the link you provided goes directly to your profile.

I followed the steps exactly, but was never asked  to enter the new code in MC29.0.86.

Steps provided in email:

Then run Media Center and enter your Registration Code (under Help > Install License, or on the startup screen) …for me it just says registered to me, no option to simply enter the new code.


Note from JRiver email:  If the matching version of Media Center is installed, the license will be installed automatically. I had a matching version and clearly my previous license was installed automatically .

How does one download version 29.0.86 and then install the the new registration code for version 30?

Brian

[JimH]

I corrected the link above.

Here's the Download Page.  For Mac, you need 29.0.87  on that page. 

If that shows that you are registered, please wait until MC30 is available.

[FrostyCanada]

Thanks Jim, I will try downloading MC29.0.87 and will report back.

Two things:

1) Maybe JRiver should send out a corrected email because it only mentions MC29.0.86 and not .87

***These new MC30 licenses work now with MC29.0.86 (check our Download Page)

2) Maybe upload MC29.0.87 to the forum?  I  tried the Mac download page yesterday evening but it wasn’t working (error message).  Following instructions it says to go to the forum to download the latest version there which was MC29.0.86.

Thanks again for your support.

Brian

[JimH]

Thanks.  I see the problem on the Download Page.  29.0.87 can be downloaded with the link below the Mac Download button or from the MC29 for Mac board.

[bob]

The link from the download page works now as well.

[FrostyCanada]

Hello Jim, I just wanted to let you know that I installed MC29.0.87

I opened the app and it shows as registered to me (no change).

The email I received from JRiver following the purchase of MC30 was to 1) run media center, and enter my registration code under “help>install license” or on start-up screen?

When I check under  “help”  I don’t see “install license” as an option only “registration info” and it says registered to me.

My start-up screen goes directly to my album view , I don’t see where to enter my new key.


But I can “reset and restore license” but this isn’t covered in the email I received when buying MC30 and I’m not sure if it’s the best thing to do.

So will MC29 eventually flag me to update my software to MC30 or must I dump 29 and install 30?

Brian

[JimH]

When MC30 is released, we will send instructions.  No need to do anything else right now.