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Author Topic: lost license?  (Read 595 times)

perry59

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lost license?
« on: November 07, 2022, 12:40:05 pm »
Sorry for posting here, wasn't sure where else to put it.
I am still using MC25, works just fine for me.
I recently got a new tablet and put MC25 on it and when I go to register it tells me it can't find my license. It does this when I manually type in the reg code or if I double click on the .mjr file.
Did the server lose my license
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Awesome Donkey

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Re: lost license?
« Reply #1 on: November 07, 2022, 01:41:42 pm »
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perry59

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Re: lost license?
« Reply #2 on: November 07, 2022, 02:57:04 pm »
I tried that after manually typing in the reg code, and then using the .mjr file.
still get an error that says it can't find the license
unfortunately can't paste a screen shot
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JimH

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Re: lost license?
« Reply #3 on: November 07, 2022, 05:07:51 pm »
The mjr file is the Install Key and is only good for 14 days.  After that, you need to use your Registration Code to do a Restore:
https://wiki.jriver.com/index.php/Restoring_a_License

Use copy and paste to avoid typos.  Read the link.
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perry59

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Re: lost license?
« Reply #4 on: November 07, 2022, 05:26:09 pm »
Yes, I saw that too, before I came here asking.
I click the restore license button from the MC menu, the "restore license" dialog box pops up. I paste in the reg code that was sent to me when I bought MC. An error box pops up saying "we could not find the license".
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JimH

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Re: lost license?
« Reply #5 on: November 07, 2022, 06:11:29 pm »
Don't post any part of your license here.

You have a typo in the 4th character.   Use copy and paste from our e-mail.
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perry59

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Re: lost license?
« Reply #6 on: November 07, 2022, 06:39:40 pm »
sorry about that, just wanted to show what I was doing. (but it did help)
Indeed the 4th char was wrong, I dug up the original email from 2019 and pasted from there and the code was accepted.
I was sure I had done that in the first place, but obviously mistaken.
Thank you
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