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Author Topic: Norton Antivirus problem -- Zrocker and others  (Read 2013 times)

JimH

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Norton Antivirus problem -- Zrocker and others
« on: March 03, 2003, 01:37:05 pm »
In the last couple of builds, people have reported performance issues with MC.  Zrocker reported that MC was checking the registry several times a second.  Others reported issues with mouse performance.

We checked out Norton Antivirus today and found that when MC checks the CD drive to see whether the disk has changed, Norton doesn't like it.

NAV is apparently defending against a possible boot sector on the CD.  

Since this is optional, if you have problems, can you try turning that off in NAV?  Just as a test.  We're trying to find a way around it, but you could help confirm that we're right in our theory.

Thanks.
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KingSparta

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Re: Norton Antivirus problem -- Zrocker and others
« Reply #1 on: March 03, 2003, 01:45:16 pm »
Quote
but you could help confirm that we're right in our theory.


How do we do that is there something we can use\run that will tell us that?
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JimH

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Re: Norton Antivirus problem -- Zrocker and others
« Reply #2 on: March 03, 2003, 02:00:28 pm »
Sorry.  If you have Norton Antivirus, please check the configuration and turn off the option.  I'm not sure what it's called, but it is looking for a boot sector on a CD.
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JimH

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Re: Norton Antivirus problem -- Zrocker and others
« Reply #3 on: March 03, 2003, 02:05:23 pm »
Tonight's build, 124, is just out.  I'm not sure whether it fixes the problem we're talking about or not.
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KingSparta

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Re: Norton Antivirus problem -- Zrocker and others
« Reply #4 on: March 03, 2003, 02:12:50 pm »
Quote
I'm not sure what it's called, but it is looking for a boot sector on a CD.


i was more refering to how would we know?

I seen Zrocker's list of accesses to the registry, i am not sure how he got the list or how i would know if this was a problem.
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KingSparta

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Re: Norton Antivirus problem -- Zrocker and others
« Reply #5 on: March 03, 2003, 02:16:29 pm »
I just looked

[X] Boot Records
[X] Master Boot Records

Maybe thats what your talking about in NAV
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dragyn

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Re: Norton Antivirus problem -- Zrocker and others
« Reply #6 on: March 03, 2003, 02:17:04 pm »
Registry Monitor.

You can pick up a copy at http://www.sysinternals.com
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KingSparta

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Re: Norton Antivirus problem -- Zrocker and others
« Reply #7 on: March 03, 2003, 02:25:34 pm »
Every 10 Seconds Access, MC9 Just After Start Doing Nothing (No Playing etc...)

3.22624104      Media Jukebox.e:4648      OpenKey      HKCU\Software\JRiver\Media Jukebox\PlaybackEngine      SUCCESS      Key: 0xE39C21E8      
3.22628323      Media Jukebox.e:4648      QueryValue      HKCU\Software\JRiver\Media Jukebox\PlaybackEngine\DisplayControlBarsMode      SUCCESS      0x1      
3.22632737      Media Jukebox.e:4648      CloseKey      HKCU\Software\JRiver\Media Jukebox\PlaybackEngine      SUCCESS      Key: 0xE39C21E8      
3.25629989      Media Jukebox.e:4648      OpenKey      HKCU\Software\JRiver\Media Jukebox\PlaybackEngine      SUCCESS      Key: 0xE39C21E8      
3.25641946      Media Jukebox.e:4648      QueryValue      HKCU\Software\JRiver\Media Jukebox\PlaybackEngine\DisplayControlBarsMode      SUCCESS      0x1      
3.25647114      Media Jukebox.e:4648      CloseKey      HKCU\Software\JRiver\Media Jukebox\PlaybackEngine      SUCCESS      Key: 0xE39C21E8      
8.23353778      Media Jukebox.e:4648      OpenKey      HKCU\Software\JRiver\Media Jukebox\PlaybackEngine      SUCCESS      Key: 0xE39C21E8      
8.23356656      Media Jukebox.e:4648      QueryValue      HKCU\Software\JRiver\Media Jukebox\PlaybackEngine\DisplayControlBarsMode      SUCCESS      0x1      
8.23374032      Media Jukebox.e:4648      CloseKey      HKCU\Software\JRiver\Media Jukebox\PlaybackEngine      SUCCESS      Key: 0xE39C21E8      
8.25706479      Media Jukebox.e:4648      OpenKey      HKCU\Software\JRiver\Media Jukebox\PlaybackEngine      SUCCESS      Key: 0xE39C21E8      
8.25709469      Media Jukebox.e:4648      QueryValue      HKCU\Software\JRiver\Media Jukebox\PlaybackEngine\DisplayControlBarsMode      SUCCESS      0x1      
8.25713659      Media Jukebox.e:4648      CloseKey      HKCU\Software\JRiver\Media Jukebox\PlaybackEngine      SUCCESS      Key: 0xE39C21E8      
13.22656930      Media Jukebox.e:4648      OpenKey      HKCU\Software\JRiver\Media Jukebox\PlaybackEngine      SUCCESS      Key: 0xE39C21E8      
13.22660869      Media Jukebox.e:4648      QueryValue      HKCU\Software\JRiver\Media Jukebox\PlaybackEngine\DisplayControlBarsMode      SUCCESS      0x1      
13.22665450      Media Jukebox.e:4648      CloseKey      HKCU\Software\JRiver\Media Jukebox\PlaybackEngine      SUCCESS      Key: 0xE39C21E8      
13.25773387      Media Jukebox.e:4648      OpenKey      HKCU\Software\JRiver\Media Jukebox\PlaybackEngine      SUCCESS      Key: 0xE39C21E8      
13.25776349      Media Jukebox.e:4648      QueryValue      HKCU\Software\JRiver\Media Jukebox\PlaybackEngine\DisplayControlBarsMode      SUCCESS      0x1      
13.25794479      Media Jukebox.e:4648      CloseKey      HKCU\Software\JRiver\Media Jukebox\PlaybackEngine      SUCCESS      Key: 0xE39C21E8      
18.22035091      Media Jukebox.e:4648      OpenKey      HKCU\Software\JRiver\Media Jukebox\PlaybackEngine      SUCCESS      Key: 0xE39C21E8      
18.22037885      Media Jukebox.e:4648      QueryValue      HKCU\Software\JRiver\Media Jukebox\PlaybackEngine\DisplayControlBarsMode      SUCCESS      0x1      
18.22042215      Media Jukebox.e:4648      CloseKey      HKCU\Software\JRiver\Media Jukebox\PlaybackEngine      SUCCESS      Key: 0xE39C21E8      
18.25358139      Media Jukebox.e:4648      OpenKey      HKCU\Software\JRiver\Media Jukebox\PlaybackEngine      SUCCESS      Key: 0xE39C21E8      
18.25361240      Media Jukebox.e:4648      QueryValue      HKCU\Software\JRiver\Media Jukebox\PlaybackEngine\DisplayControlBarsMode      SUCCESS      0x1      
18.25365570      Media Jukebox.e:4648      CloseKey      HKCU\Software\JRiver\Media Jukebox\PlaybackEngine      SUCCESS      Key: 0xE39C21E8      
23.23087180      Media Jukebox.e:4648      OpenKey      HKCU\Software\JRiver\Media Jukebox\PlaybackEngine      SUCCESS      Key: 0xE39C21E8      
23.23090030      Media Jukebox.e:4648      QueryValue      HKCU\Software\JRiver\Media Jukebox\PlaybackEngine\DisplayControlBarsMode      SUCCESS      0x1      
23.23109725      Media Jukebox.e:4648      CloseKey      HKCU\Software\JRiver\Media Jukebox\PlaybackEngine      SUCCESS      Key: 0xE39C21E8      
23.25233486      Media Jukebox.e:4648      OpenKey      HKCU\Software\JRiver\Media Jukebox\PlaybackEngine      SUCCESS      Key: 0xE39C21E8      
23.25236476      Media Jukebox.e:4648      QueryValue      HKCU\Software\JRiver\Media Jukebox\PlaybackEngine\DisplayControlBarsMode      SUCCESS      0x1      
23.25240945      Media Jukebox.e:4648      CloseKey      HKCU\Software\JRiver\Media Jukebox\PlaybackEngine      SUCCESS      Key: 0xE39C21E8      
28.22584044      Media Jukebox.e:4648      OpenKey      HKCU\Software\JRiver\Media Jukebox\PlaybackEngine      SUCCESS      Key: 0xE39C21E8      
28.22587591      Media Jukebox.e:4648      QueryValue      HKCU\Software\JRiver\Media Jukebox\PlaybackEngine\DisplayControlBarsMode      SUCCESS      0x1      
28.22592145      Media Jukebox.e:4648      CloseKey      HKCU\Software\JRiver\Media Jukebox\PlaybackEngine      SUCCESS      Key: 0xE39C21E8      
28.25415325      Media Jukebox.e:4648      OpenKey      HKCU\Software\JRiver\Media Jukebox\PlaybackEngine      SUCCESS      Key: 0xE39C21E8      
28.25443290      Media Jukebox.e:4648      QueryValue      HKCU\Software\JRiver\Media Jukebox\PlaybackEngine\DisplayControlBarsMode      SUCCESS      0x1      
28.25449212      Media Jukebox.e:4648      CloseKey      HKCU\Software\JRiver\Media Jukebox\PlaybackEngine      SUCCESS      Key: 0xE39C21E8      
33.22001958      Media Jukebox.e:4648      OpenKey      HKCU\Software\JRiver\Media Jukebox\PlaybackEngine      SUCCESS      Key: 0xE39C21E8      
33.22004836      Media Jukebox.e:4648      QueryValue      HKCU\Software\JRiver\Media Jukebox\PlaybackEngine\DisplayControlBarsMode      SUCCESS      0x1      
33.22009194      Media Jukebox.e:4648      CloseKey      HKCU\Software\JRiver\Media Jukebox\PlaybackEngine      SUCCESS      Key: 0xE39C21E8      
33.25429433      Media Jukebox.e:4648      OpenKey      HKCU\Software\JRiver\Media Jukebox\PlaybackEngine      SUCCESS      Key: 0xE39C21E8      
33.25469773      Media Jukebox.e:4648      QueryValue      HKCU\Software\JRiver\Media Jukebox\PlaybackEngine\DisplayControlBarsMode      SUCCESS      0x1      
33.25476059      Media Jukebox.e:4648      CloseKey      HKCU\Software\JRiver\Media Jukebox\PlaybackEngine      SUCCESS      Key: 0xE39C21E8      
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NoCodeUK

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Re: Norton Antivirus problem -- Zrocker and others
« Reply #8 on: March 03, 2003, 03:25:41 pm »
MC is definitely looping the registry.  ALthough it does not appear to be causng any slow down on my system my results show this :

84.02048808      Media Jukebox.e:2168      CloseKey      HKCU\Software\JRiver\Media Jukebox\PlaybackEngine      SUCCESS      Key: 0xE1F6EBB0      
84.10130254      Media Jukebox.e:2168      OpenKey      HKCU\Software\JRiver\Media Jukebox\PlaybackEngine      SUCCESS      Key: 0xE11E3CC8      
84.10132433      Media Jukebox.e:2168      QueryValue      HKCU\Software\JRiver\Media Jukebox\PlaybackEngine\DisplayControlBarsMode      SUCCESS      0x1      
84.10135757      Media Jukebox.e:2168      CloseKey      HKCU\Software\JRiver\Media Jukebox\PlaybackEngine      SUCCESS      Key: 0xE11E3CC8      
84.10149865      Media Jukebox.e:2168      OpenKey      HKCU\Software\JRiver\Media Jukebox\PlaybackEngine      SUCCESS      Key: 0xE11E3CC8      
84.10151206      Media Jukebox.e:2168      QueryValue      HKCU\Software\JRiver\Media Jukebox\PlaybackEngine\DisplayControlBarsMode      SUCCESS      0x1      
84.10152799      Media Jukebox.e:2168      CloseKey      HKCU\Software\JRiver\Media Jukebox\PlaybackEngine      SUCCESS      Key: 0xE11E3CC8      
89.02763871      Media Jukebox.e:2168      OpenKey      HKCU\Software\JRiver\Media Jukebox\PlaybackEngine      SUCCESS      Key: 0xE11E3CC8      
89.02765659      Media Jukebox.e:2168      QueryValue      HKCU\Software\JRiver\Media Jukebox\PlaybackEngine\DisplayControlBarsMode      SUCCESS      0x1      
89.02767419      Media Jukebox.e:2168      CloseKey      HKCU\Software\JRiver\Media Jukebox\PlaybackEngine      SUCCESS      Key: 0xE11E3CC8      
89.02777057      Media Jukebox.e:2168      OpenKey      HKCU\Software\JRiver\Media Jukebox\PlaybackEngine      SUCCESS      Key: 0xE11E3CC8      
89.02778342      Media Jukebox.e:2168      QueryValue      HKCU\Software\JRiver\Media Jukebox\PlaybackEngine\DisplayControlBarsMode      SUCCESS      0x1      
89.02779711      Media Jukebox.e:2168      CloseKey      HKCU\Software\JRiver\Media Jukebox\PlaybackEngine      SUCCESS      Key: 0xE11E3CC8      
89.10898983      Media Jukebox.e:2168      OpenKey      HKCU\Software\JRiver\Media Jukebox\PlaybackEngine      SUCCESS      Key: 0xE11E3CC8      
89.10901302      Media Jukebox.e:2168      QueryValue      HKCU\Software\JRiver\Media Jukebox\PlaybackEngine\DisplayControlBarsMode      SUCCESS      0x1      
89.10905464      Media Jukebox.e:2168      CloseKey      HKCU\Software\JRiver\Media Jukebox\PlaybackEngine      SUCCESS      Key: 0xE11E3CC8      
89.10914432      Media Jukebox.e:2168      OpenKey      HKCU\Software\JRiver\Media Jukebox\PlaybackEngine      SUCCESS      Key: 0xE11E3CC8      
89.10915633      Media Jukebox.e:2168      QueryValue      HKCU\Software\JRiver\Media Jukebox\PlaybackEngine\DisplayControlBarsMode      SUCCESS      0x1      
89.10917198      Media Jukebox.e:2168      CloseKey      HKCU\Software\JRiver\Media Jukebox\PlaybackEngine      SUCCESS      Key: 0xE11E3CC8      
94.03530058      Media Jukebox.e:2168      OpenKey      HKCU\Software\JRiver\Media Jukebox\PlaybackEngine      SUCCESS      Key: 0xE11E3CC8      
94.03532404      Media Jukebox.e:2168      QueryValue      HKCU\Software\JRiver\Media Jukebox\PlaybackEngine\DisplayControlBarsMode      SUCCESS      0x1      
94.03538858      Media Jukebox.e:2168      CloseKey      HKCU\Software\JRiver\Media Jukebox\PlaybackEngine      SUCCESS      Key: 0xE11E3CC8      
94.03547602      Media Jukebox.e:2168      OpenKey      HKCU\Software\JRiver\Media Jukebox\PlaybackEngine      SUCCESS      Key: 0xE11E3CC8      
94.03548859      Media Jukebox.e:2168      QueryValue      HKCU\Software\JRiver\Media Jukebox\PlaybackEngine\DisplayControlBarsMode      SUCCESS      0x1      
94.03550395      Media Jukebox.e:2168      CloseKey      HKCU\Software\JRiver\Media Jukebox\PlaybackEngine      SUCCESS      Key: 0xE11E3CC8      
94.11359041      Media Jukebox.e:2168      OpenKey      HKCU\Software\JRiver\Media Jukebox\PlaybackEngine      SUCCESS      Key: 0xE11E3CC8      
94.11361304      Media Jukebox.e:2168      QueryValue      HKCU\Software\JRiver\Media Jukebox\PlaybackEngine\DisplayControlBarsMode      SUCCESS      0x1      
94.11364964      Media Jukebox.e:2168      CloseKey      HKCU\Software\JRiver\Media Jukebox\PlaybackEngine      SUCCESS      Key: 0xE11E3CC8      
94.11385637      Media Jukebox.e:2168      OpenKey      HKCU\Software\JRiver\Media Jukebox\PlaybackEngine      SUCCESS      Key: 0xE11E3CC8      
94.11434247      Media Jukebox.e:2168      QueryValue      HKCU\Software\JRiver\Media Jukebox\PlaybackEngine\DisplayControlBarsMode      SUCCESS      0x1      
94.11437794      Media Jukebox.e:2168      CloseKey      HKCU\Software\JRiver\Media Jukebox\PlaybackEngine      SUCCESS      Key: 0xE11E3CC8      
99.04243500      Media Jukebox.e:2168      OpenKey      HKCU\Software\JRiver\Media Jukebox\PlaybackEngine      SUCCESS      Key: 0xE11E3CC8      
99.04245847      Media Jukebox.e:2168      QueryValue      HKCU\Software\JRiver\Media Jukebox\PlaybackEngine\DisplayControlBarsMode      SUCCESS      0x1      
99.04249171      Media Jukebox.e:2168      CloseKey      HKCU\Software\JRiver\Media Jukebox\PlaybackEngine      SUCCESS      Key: 0xE11E3CC8      
99.05082070      Media Jukebox.e:2168      OpenKey      HKCU\Software\JRiver\Media Jukebox\PlaybackEngine      SUCCESS      Key: 0xE11E3CC8      
99.05085395      Media Jukebox.e:2168      QueryValue      HKCU\Software\JRiver\Media Jukebox\PlaybackEngine\DisplayControlBarsMode      SUCCESS      0x1      
99.05088161      Media Jukebox.e:2168      CloseKey      HKCU\Software\JRiver\Media Jukebox\PlaybackEngine      SUCCESS      Key: 0xE11E3CC8      
99.12164982      Media Jukebox.e:2168      OpenKey      HKCU\Software\JRiver\Media Jukebox\PlaybackEngine      SUCCESS      Key: 0xE11E3CC8      
99.12167189      Media Jukebox.e:2168      QueryValue      HKCU\Software\JRiver\Media Jukebox\PlaybackEngine\DisplayControlBarsMode      SUCCESS      0x1      
99.12170765      Media Jukebox.e:2168      CloseKey      HKCU\Software\JRiver\Media Jukebox\PlaybackEngine      SUCCESS      Key: 0xE11E3CC8      
99.12180040      Media Jukebox.e:2168      OpenKey      HKCU\Software\JRiver\Media Jukebox\PlaybackEngine      SUCCESS      Key: 0xE11E3CC8      
99.12181297      Media Jukebox.e:2168      QueryValue      HKCU\Software\JRiver\Media Jukebox\PlaybackEngine\DisplayControlBarsMode      SUCCESS      0x1      
99.12182749      Media Jukebox.e:2168      CloseKey      HKCU\Software\JRiver\Media Jukebox\PlaybackEngine      SUCCESS      Key: 0xE11E3CC8      
104.04960630      Media Jukebox.e:2168      OpenKey      HKCU\Software\JRiver\Media Jukebox\PlaybackEngine      SUCCESS      Key: 0xE1F6EBB0      
104.04962782      Media Jukebox.e:2168      QueryValue      HKCU\Software\JRiver\Media Jukebox\PlaybackEngine\DisplayControlBarsMode      SUCCESS      0x1      
104.04965994      Media Jukebox.e:2168      CloseKey      HKCU\Software\JRiver\Media Jukebox\PlaybackEngine      SUCCESS      Key: 0xE1F6EBB0      
104.05000971      Media Jukebox.e:2168      OpenKey      HKCU\Software\JRiver\Media Jukebox\PlaybackEngine      SUCCESS      Key: 0xE1F6EBB0      
104.05002591      Media Jukebox.e:2168      QueryValue      HKCU\Software\JRiver\Media Jukebox\PlaybackEngine\DisplayControlBarsMode      SUCCESS      0x1      
104.05004435      Media Jukebox.e:2168      CloseKey      HKCU\Software\JRiver\Media Jukebox\PlaybackEngine      SUCCESS      Key: 0xE1F6EBB0      
104.12883760      Media Jukebox.e:2168      OpenKey      HKCU\Software\JRiver\Media Jukebox\PlaybackEngine      SUCCESS      Key: 0xE1F6EBB0      
104.12889152      Media Jukebox.e:2168      QueryValue      HKCU\Software\JRiver\Media Jukebox\PlaybackEngine\DisplayControlBarsMode      SUCCESS      0x1      
104.12892924      Media Jukebox.e:2168      CloseKey      HKCU\Software\JRiver\Media Jukebox\PlaybackEngine      SUCCESS      Key: 0xE1F6EBB0      
104.12901556      Media Jukebox.e:2168      OpenKey      HKCU\Software\JRiver\Media Jukebox\PlaybackEngine      SUCCESS      Key: 0xE1F6EBB0      
104.12902785      Media Jukebox.e:2168      QueryValue      HKCU\Software\JRiver\Media Jukebox\PlaybackEngine\DisplayControlBarsMode      SUCCESS      0x1      
104.12904322      Media Jukebox.e:2168      CloseKey      HKCU\Software\JRiver\Media Jukebox\PlaybackEngine      SUCCESS      Key: 0xE1F6EBB0      

This is straight after starting MC without even doing anything...

Adam
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Tiberius

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Re: Norton Antivirus problem -- Zrocker and others
« Reply #9 on: March 03, 2003, 05:33:53 pm »
NOTE: had the wrong norton service listed. Corrected

Here's what I see on this Norton issue:
Didn't really notice it till it was brought up in this thread but using Qslice from the Win2k resource kit definately shows increased activity on the Norton Antivirus 2003 "navapsvc.exe" process when I have build 123 running.  This starts as soon as MC starts and stops when MC exits.

Also using the sysinternals diskmon utlity there also seems to bee some activity with MC looking for an invalid device? This also stops on MC exit.

Now the good news! ;D Both these behaviors seem to be gone with build 124.

Just my 2 censt for what it's worth.


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Failure is not an option...however it is often included at no extra charge...
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